SmartBiz IT Research Library

WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Processes | Call Centers | Customer Service | Enterprise | Marketing | Sales

WHITE PAPER - Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.
Posted: December 2, 2008 | Published: December 2, 2008


Topics:  Business Intelligence | Business Processes | Data Integration | Data Warehouses | IT Departments | OLAP

EZINE - In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Processes | CRM Software | ERP | IT Infrastructure | Master Data Management | Security | Software as a Service | Web Services

WHITE PAPER - The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime.
Posted: May 9, 2008 | Published: January 1, 2007


Topics:  Banking Industry | Business Processes | CRM | Data Protection | Data Recovery | Downtime | Gramm-Leach-Bliley Act | High Availability | Productivity | Sarbanes-Oxley Compliance

PRODUCT LITERATURE - FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions.
Posted: April 2, 2008 | Published: January 1, 2004


Topics:  Business Processes | Enterprise Applications | Financial Services | Software Support Services | Training

PRODUCT LITERATURE - FACTS DCS is the technology solution that deliver consumer directed health plan administration seamlessly within your health claims processing operations.
Posted: April 2, 2008 | Published: January 1, 2004


Topics:  Business Processes | Financial Management | Insurance Applications Software | Insurance Industry | Integration | Support Services | Training