SmartBiz IT Research Library

CASE STUDY - REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.
Posted: November 11, 2009 | Published: September 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Communicator (Software) | IT Managers | Microsoft Exchange | Microsoft Outlook | Productivity | Workflow Software

CASE STUDY - Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels.
Posted: November 11, 2009 | Published: May 1, 2009


Topics:  Business IT Alignment | Business Process Automation | Collaboration | Desktop Management | IT Spending | Microsoft Exchange | ROI | Service Level Management | Software Licensing

CASE STUDY - annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
Posted: November 11, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Health Care Industry | IT Governance | IT Infrastructure | IT Spending | Microsoft Exchange | Productivity | Software Licensing

EZINE - IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation.
Posted: November 10, 2009 | Published: November 10, 2009


Topics:  Business IT Alignment | Business Performance Management | Business Process Automation | Business Process Management | CIOs | IT Best Practices | IT Infrastructure | IT Management | IT Management Services | IT Service Management | ITIL

PRESENTATION TRANSCRIPT - In this transcript food pioneer Rich Products shares the strategies that streamlined their payable processes, consolidated AP processing from 19 locations to one and saved them six figures in discounts.
Posted: November 5, 2009 | Published: November 5, 2009


Topics:  Accounting | Accounting Industry | Billing Software | Business Process Automation | Document Management | Electronic Discovery | Financial Management | Financial Reporting | Financial Systems | Financial Transaction Processing | Financing | Payment Processing | Workflow Software

WHITE PAPER - This paper provides practical advice for knocking down the barriers to AP automation. It also discusses six levels of AP automation.
Posted: November 5, 2009 | Published: November 5, 2009


Topics:  Billing Services | Billing Software | Billing Systems | Business Intelligence | Business Management | Business Process Automation | Business Process Automation Software | Office Applications Software

WHITE PAPER - This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Business IT Alignment | Business Performance Management | Business Process Automation | Business Process Management | Business Process Modeling | Business Processes | ERP | SAP (Product)

WHITE PAPER - In this paper a veteran SAP consultant argues why now is the perfect time implement a Business Process Lifecycle Management (BPLM) enabled ERP system.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Best Practices | Business Process Automation | Business Process Management | Business Process Modeling | Business Processes | ERP | IT Infrastructure | IT Management | Microsoft Office | SAP (Product)

WHITE PAPER - In this paper a 20 year veteran in the chemical manufacturing sector provides Best Practices for BPLM enabled SAP implementations.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Best Practices | Business Process Automation | Business Process Management | Business Processes | Enterprise Content Management | Enterprise Resource Management | ERP | ERP Software | SAP (Product)

EBOOK - Manual configuration changes are the no. 1 cause of service disruptions. In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations – every time. Download the ebook.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Application Life-Cycle Management | Application Performance Management | Applications Management | Business Intelligence | Business Process Automation | Business Process Management | Change Management | Configuration Management

ANALYST BRIEF - Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Intelligence | Business Performance Management | Business Performance Management Software | Business Process Automation | Business Process Automation Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks

WHITE PAPER - BMC Software's internal IT organization launched a virtualization and automation initiative that achieved financial payback in less than six months. The effort improved productivity, increased responsiveness, and saved the company $5 million per year.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Process Automation | Data Center Management | Data Centers | Server Management | Server Virtualization | Server Virtualization Software

ANALYST BRIEF - As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Configuration Management | Data Center Infrastructure Efficiency | Data Center Management

PODCAST - In this podcast, learn how to best approach a hardware and software refresh. Gain insight into key systems management considerations for a desktop and server upgrade including costs, security and compliance.
Posted: October 29, 2009 | Premiered: October 29, 2009


Topics:  Business Process Automation | Data Center Infrastructure Efficiency | Data Centers | Desktop Management | Microsoft Hyper-V | Regulatory Compliance | Reporting Software | Server Consolidation | Server Hardware | Server Virtualization | Systems Management

VIDEO - In this videocast, learn how to best approach a hardware and software refresh. Gain insight into key systems management considerations for a desktop and server upgrade including costs, security and compliance.
Posted: October 29, 2009 | Premiered: October 29, 2009


Topics:  Business Process Automation | Data Center Infrastructure Efficiency | Data Centers | Desktop Management | Microsoft Hyper-V | Regulatory Compliance | Security | Server Consolidation | Server Hardware | Server Virtualization | Systems Management