SmartBiz IT Research Library

CASE STUDY - When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare. This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking.
Posted: July 10, 2009 | Published: July 10, 2009


Topics:  Business Environment | Business Intelligence | Business Management | Business Performance Management | Business Process Automation | Business Process Automation Software | Document Imaging | Document Management

CASE STUDY - Read this case study to learn why the world's leading appliance manufacturer selected Esker DeliveryWare as their enterprise standard solution for automated imaging, storage and document processing to and from SAP.
Posted: July 10, 2009 | Published: February 7, 2006


Topics:  Business Intelligence | Business Process Automation | Business Process Automation Software | Document Imaging | Document Imaging Software | Document Management | Document Management Software

WEBCAST - This webcast discusses the latest advances in business intelligence solutions for medium-sized businesses. Watch this webcast to learn how your mid-sized company can make the most out of BI.
Posted: June 19, 2009 | Premiered: June 19, 2009


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Business Metrics | Business Performance Management | Business Process Automation | Business Process Management | Dashboards | OLAP | Sales Force Automation

WHITE PAPER - Commando teams carefully plan and execute to reduce risk and achieve success. Read this sales survival guide to learn how to - and why you should - adopt this philosophy and the main factors to focus on that will ensure your sales organization not only survives 2009 but comes out of it successfully.
Posted: June 19, 2009 | Published: June 19, 2009


Topics:  Business Intelligence | Business Metrics | Business Performance Management | Business Process Automation | Campaign Management | CRM | Lead Generation | ROI | Sales Force Automation | Sales Order Management

WHITE PAPER - IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Process Management Software | Business Process Reengineering | IT Auditing | IT Service Management | IT Workforce | ITIL | Sales Force Automation | Workflow Software | Workforce Management Software | Workforce Planning

WHITE PAPER - The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Service Management | Change Management | Compliance (Systems Operations) | IT Best Practices | IT Service Management | ITIL | Sales Force Automation | Service Level Management | Workforce Management Software

WHITE PAPER - Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Business Process Automation | Business Process Reengineering | Business Service Management | Data Collection | Help Desk Management | IT Best Practices | IT Service Management | IT Services | ITIL | Service Level Management | SOA | SOA Governance

WHITE PAPER - IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Application Life-Cycle Management | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Service Level Management | SLA | SLA Management Services | SOA | SOA Governance

TRIAL SOFTWARE - FICO™ Blaze Advisor® is the world's leading business rules management system, maximizing control over high volume operational decisions.
Posted: June 16, 2009 | Published: June 15, 2009


Topics:  .NET | Application Development | Business Process Automation | Business Process Automation Software | COBOL | Enterprise Applications Software | IT Spending | Java | Testing

WHITE PAPER - Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs. Learn how five simple steps can help you chart your course to automation and show you how to develop a deliberate and well-planned incremental approach.
Posted: June 15, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Compliance (Systems Operations) | Data Center Infrastructure Efficiency | Data Center Management | IT Auditing | IT Infrastructure | Mainframe Computers | Mainframe Networking Hardware | Network Management | Server Virtualization

WHITE PAPER - IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
Posted: June 15, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Automation Software | Help Desk Management | IT Best Practices | IT Spending | ITIL | Service Level Management

WHITE PAPER - Many IT organizations still perform a majority of Data Center administration tasks manually. Today, manual techniques are obsolete as Information Technology is required to manage complex multivendor infrastructures cost-effectively. There is one way to meet this challenge and that is Automation.
Posted: June 12, 2009 | Published: June 12, 2009


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | CIOs | Data Center Infrastructure Efficiency | Data Center Management | IT Infrastructure | IT Managers | IT Service Management | ROI | Sarbanes-Oxley Compliance | Systems Management

ASSESSMENT TOOL - This Return on Investment FAX calculator helps you determine the what sending faxes manually costs your organization annually, demonstrating how an automated FAX solution from STR Software can save your company money.
Posted: May 8, 2009 | Published: May 8, 2009


Topics:  Business Intelligence | Business Management | Business Process Automation | Business Process Management | eBusiness | eBusiness Infrastructure | eBusiness Services | eBusiness Software

CASE STUDY - MasterCard International implemented Oracle E-Business Suite (EBS) in January 2000 and required a document delivery solution capable of intelligently distributing high volumes of purchase orders each month. After a competitive evaluation, MasterCard determined AventX Oracle Connector was the only solution that could meet its needs.
Posted: May 7, 2009 | Published: May 7, 2009


Topics:  Business Management | Business Process Automation | Document Imaging | Document Management | Document Management Software | Document Production | Oracle (Product) | ROI

WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Posted: April 21, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Change Management | Collaboration | Compliance (Systems Operations) | CRM | Customer Loyalty | Customer Service | Customer Support Software | Knowledge Management | Reporting Software | Workflow Software