SmartBiz IT Research Library

CASE STUDY - When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM...
Posted: August 25, 2009 | Published: April 18, 2008


Topics:  Collaboration | CRM | CRM Software | Human Resources Services | Human Resources Software | Microsoft Office 2003 | Windows Server 2003

EBOOK - This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.
Posted: August 21, 2009 | Published: August 19, 2009


Topics:  Blogs | Collaboration | Collaborative Applications Software | CRM | Customer Service | Customer Service Best Practices | Social Computing | Social Networking | Web 2.0 | Webcasts | Wikis

WHITE PAPER - Read this whitepaper to learn ways that organizations can create a strategy that embraces Web 2.0 technologies securely and enables a successful transition to Enterprise 2.0.
Posted: August 20, 2009 | Published: August 1, 2009


Topics:  CIOs | Collaboration | Email | Enterprise | Remote Computing | Security | Web 2.0 | Web Application Security | Web Services

WHITE PAPER - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
Posted: August 18, 2009 | Published: December 1, 2008


Topics:  Collaboration | CRM | CRM Software | Marketing | Productivity | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives

WHITE PAPER - Growth rises on the horizon for many small businesses, and one seizes the day, expansion often occurs rapidly. Preparation is crucial to success. What tools are required for a company with 20 employees, for example, to grow to 100 employees within a year? Read this paper to learn more...
Posted: August 14, 2009 | Published: August 14, 2009


Topics:  Collaboration | IP Networks | IP Telephony | Remote Access Hardware | Remote Access Software | Unified Messaging | Unified Messaging Systems | VPN

WHITE PAPER - Small businesses in particular have to do more with less, without compromising the ability to deliver quality products and services to their customers. Unified communications and Web 2.0 collaboration tools can help your employees be more productive right from their desktops, simply, easily, and cost-effectively.
Posted: August 14, 2009 | Published: August 14, 2009


Topics:  Collaboration | Collaborative Applications Software | Small Businesses | Teleconferencing Software | Unified Messaging | Unified Messaging Systems | Web 2.0

WHITE PAPER - Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
Posted: July 21, 2009 | Published: March 1, 2007


Topics:  Business Process Management | Collaboration | CRM Software | Dashboards | Enterprise Resource Management | ERP Software | Microsoft Office | Productivity | SQL Server | Supply Chain Software

WHITE PAPER - Collaboration is one of the hottest topics in the workplace today as market and technology trends drive changes in how employees work together. This paper looks at those trends and suggests ways for information technology (IT) organizations to enable and support the changes that are affecting the way their employees work. Read on to learn more.
Posted: July 21, 2009 | Published: July 20, 2009


Topics:  Collaboration | Groupware | Networking | Partnerships | Social Computing | Social Networking

WHITE PAPER - There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.
Posted: June 29, 2009 | Published: June 1, 2009


Topics:  Collaboration | Document Management | Information Management | Information Retrieval Software | Knowledge Management | Knowledge Management Software | Project Management | Project Management Software | Web 2.0

VIDEO - Please join Todd Pierce, VP of Information Technology, Genentech, as he explains why his organization chose Google Apps. Genentech was considering replacing its data center. But thanks to cloud computing from Google, the company no longer has to execute the expensive process.
Posted: June 15, 2009 | Premiered: December 10, 2008


Topics:  Cloud Computing | Collaboration | Disaster Recovery | Google App Engine | Hybrid clouds | Private cloud computing | Public cloud computing

WHITE PAPER - This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.
Posted: June 8, 2009 | Published: June 8, 2009


Topics:  Best Practices | Collaboration | Product Development | Product Management | Project Management | Software Development Methodologies | Software Project Management | Strategic Planning

WHITE PAPER - As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
Posted: May 26, 2009 | Published: May 26, 2009


Topics:  Cloud Computing | Collaboration | Instant Messaging | Instant Messaging Software | RSS | SaaS ERP | Software as a Service | Telephony Systems | Unified Messaging | Unified Messaging Systems | Web 2.0 | Wikis

WHITE PAPER - Requirements engineering is about more than just analyzing documenting requirements. It is an important and multifaceted part of systems engineering that broadens the product development process. Companies that successfully introduce a new requirements engineering process don't just change their process and technology; they change their thinking.
Posted: May 13, 2009 | Published: March 31, 2009


Topics:  Collaboration | Collaborative Product Development | Communications Software | Product Design | Product Development | Product Life Cycles | Standards

WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Posted: April 21, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Change Management | Collaboration | Compliance (Systems Operations) | CRM | Customer Loyalty | Customer Service | Customer Support Software | Knowledge Management | Reporting Software | Workflow Software

WHITE PAPER - Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
Posted: April 1, 2009 | Published: April 1, 2009


Topics:  Collaboration | CRM | CRM Analytics | Customer Service | Customer Service Best Practices | Oracle (Product) | Social Networking