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Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch
sponsored by Teleformix
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Posted:
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11 Jul 2008
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Published:
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01 Jul 2008
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Format:
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PDF
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Length:
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2
Page(s)
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Type:
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Data Sheet
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Language:
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English
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ABSTRACT:
ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. ECHO is the ideal recorder for any customer looking for a competitively priced, feature-rich recording solution.
ECHO is a digital voice recording, quality monitoring and CRM platform with a browser based user interface. ECHO includes a broad spectrum of web services to provide a truly Service-Oriented Architecture (SOA) allowing integration with any web services enabled platform. ECHO can make synchronized voice and screen recordings with "over the shoulder" screen clarity and integrates seamlessly with Avaya.
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BROWSE RELATED
RESOURCES
Call Center Management | Call Center Software | Customer Interaction Services | Customer Service | Customer Service Best Practices | Quality Control
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View All Resources
sponsored by Teleformix
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