SmartBiz IT Research Library

Web collaborative solutions have matured beyond the era of experimentation. They are the tool of choice for millions of knowledge workers across the globe to accelerate business processes and improve business decisions. But grassroots movements cannot replace decisions about enterprise software strategy at the executive level, and no software tool will reach its full potential without active involvement by IT management. The most successful businesses in the global information economy will be those that deploy collaboration solutions in support of their knowledge workers.