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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America Inc
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Posted:
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17 Sep 2008
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Published:
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17 Sep 2008
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Format:
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PDF
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Length:
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14
Page(s)
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Type:
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White Paper
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Language:
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English
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ABSTRACT:
CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. Meanwhile, customers are communicating their service experiences - good and bad - for all to see on the internet. And while rates of revenue growth are flattening in many product businesses, service income is accelerating. In short, service delivery is a moment of truth that can determine customer loyalty and profitable growth.
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BROWSE RELATED
RESOURCES
Call Centers | CRM | Customer Loyalty | Customer Service | SLA
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View All Resources
sponsored by SAP America Inc
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