SmartBiz IT Research Library

The availability of lower cost, broadband services will erode fixed-line revenues from existing enterprise customers as they migrate from legacy to Ethernet-based services. To compensate, CSPs must expand into the small- and medium-sized business market and become more effective at delivering value-added capabilities that better meet the needs of all business customers. Offering services such as performance reporting, identity provisioning, business continuity management and mobile device management can help generate profitable revenue and growth. Expanding into new markets and delivering new services can be costly. However, adding capabilities that complement and extend traditional service offerings by building on proven technology and by partnering with a successful IT-management company helps reduce the risks. Licensed from or hosted by CA, our IP-based service management solutions help you effectively deliver more value to business customers.