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The Service Catalogue and the CMDB
sponsored by newScale, Inc.
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Posted:
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07 Oct 2008
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Published:
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07 Oct 2008
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Format:
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PDF
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Length:
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12
Page(s)
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Type:
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White Paper
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Language:
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English
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ABSTRACT:
Many organizations implementing the Information Technology Infrastructure Library (ITIL) as part of their IT service management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one.
Read this white paper to learn how you can deploy a Service Catalogue in the early stages of your organization's adoption of ITIL. Discover how the Service Catalogue can deliver significant ROI with low risk-providing results in a much shorter timescale than one would achieve through implementing a CMDB in isolation. Explore implementation best practices that will help you realize financial benefits as well as:
- Enabling end-to-end IT service management
- Aligning IT service delivery with customer expectations
- Improving operational efficiency
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Author
Martin Gandar
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BROWSE RELATED
RESOURCES
CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA
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View All Resources
sponsored by newScale, Inc.
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