SmartBiz IT Research Library

SOFTWARE DEMO - Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Business IT Alignment | Hardware | IT Service Management | ITIL | QOS | Service Level Management | Software

PODCAST - Discover an IT consolidation platform that effectively runs applications such as Oracle and SAP.
Posted: November 5, 2008 | Premiered: November 5, 2008


Topics:  Business IT Alignment | Database Management | Database Performance Management | Database Security | Encryption Standards | ERP | High Availability | Oracle (Product) | SAP (Product) | Sarbanes-Oxley Compliance | Scalability Testing | SQL | SQL Server | TCO

WHITE PAPER - Many IT project management initiatives often miss goals, exceed budgets and fail to deliver benefits. Read this paper to learn how optimizing project management can help organizations transition from managing IT projects to managing business outcomes.
Posted: August 1, 2008 | Published: August 1, 2008


Topics:  Application Life-Cycle Management | Business IT Alignment | Business Process Management | IT Best Practices | Project Management | Project Management Software | Project Portfolio Management | Software Development Life-Cycles | Software Development Methodologies | Software Development Tools

PRODUCT LITERATURE - Modernizing SAP environment results on faster return on SAP investments while lowering costs, reducing complexity, and minimizing risk.
Posted: July 2, 2008 | Published: October 1, 2007


Topics:  Business IT Alignment | ERP | NetWeaver | Risk Management | ROI | SAP (Product) | SOA

WHITE PAPER - ITIL provides frameworks for both the organization of ITSM and a cohesive set of best practices. Read this paper to learn how your organization can improve service support, reduce complexity and overcome limited budgets and increased customer demands.
Posted: August 1, 2007 | Published: August 1, 2008


Topics:  Business IT Alignment | Customer Service Best Practices | IT Service Management | ITIL

PRODUCT LITERATURE - Service configuration management allows organizations to closely align with business objectives such as compliance, security and cost reductions. Learn how your organization can analyze its configuration management processes to improve service delivery.
Posted: June 27, 2007 | Published: June 1, 2007


Topics:  Business IT Alignment | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services