SmartBiz IT Research Library

SOFTWARE DEMO - Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Business IT Alignment | Hardware | IT Service Management | ITIL | QOS | Service Level Management | Software

WHITE PAPER - This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Data Center Management | Enterprise | Hardware | IT Service Management | ITIL | Network Infrastructure | Server Consolidation | Server Virtualization | Server Virtualization Software | Systems Development Life-cycles | Systems Management Software

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

WHITE PAPER - Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: June 18, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Business Process Management Software | Business Service Management Software | IT Service Management | ITIL | Systems Management

WHITE PAPER - To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
Posted: February 27, 2008 | Published: August 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Disaster Recovery | ESB | IT Service Management | ITIL | Network Management | Software Maintenance

WHITE PAPER - ITIL provides frameworks for both the organization of ITSM and a cohesive set of best practices. Read this paper to learn how your organization can improve service support, reduce complexity and overcome limited budgets and increased customer demands.
Posted: August 1, 2007 | Published: August 1, 2008


Topics:  Business IT Alignment | Customer Service Best Practices | IT Service Management | ITIL

PRODUCT LITERATURE - Service configuration management allows organizations to closely align with business objectives such as compliance, security and cost reductions. Learn how your organization can analyze its configuration management processes to improve service delivery.
Posted: June 27, 2007 | Published: June 1, 2007


Topics:  Business IT Alignment | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services

WHITE PAPER - Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.
Posted: June 21, 2007 | Published: June 1, 2007


Topics:  Data Center Management | Information Management | Information Management Software | IT Service Management | Knowledge Management | Knowledge Management Software | Technical Support Staff

WHITE PAPER - Learn about HP's tested and proven strategy for IT System Management.
Posted: February 17, 2005 | Published: September 4, 2004


Topics:  Adaptive Enterprise | HP OpenView | IT Consulting Services | IT Service Management | SLA