SmartBiz IT Research Library

PODCAST - Managing voice and video on your enterprise network can get tricky. In this podcast, John Barlett and Kara Gattine discuss the main things network managers need to do to implement Quality of Service (QoS) for voice over IP.
Posted: November 17, 2008 | Premiered: November 17, 2008


Topics:  IP Networks | Network Management | Voice Quality | VoWLAN

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

WHITE PAPER - As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running.
Posted: November 14, 2008 | Published: June 10, 2008


Topics:  Application Life-Cycle Management | Data Center Management | Data Centers | Professional Services Automation Software | SOA | Supply Chain Automation | Supply Chain Execution

WHITE PAPER - The partnership of CA and Microsoft has yielded advanced technology that lets organizations deliver comprehensive Information Governance that is efficient, proactive and cost-effective.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Business Environment | Corporate Governance | Email | Information Management | Regulatory Compliance | Risk Management

WHITE PAPER - CA Information Governance helps you solve an array of challenges with unique solution offerings that include federated records management, eDiscovery, email archiving, mail box management and business process automation.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Email | Enterprise | Information Security | Productivity | Records Management | Risk Management

WHITE PAPER - The right eDiscovery solution helps businesses increase productivity, reduce costs and take a proactive posture toward enterprise-wide compliance, which can also improve ability to transform the typically reactive processes of eDiscovery.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Disaster Recovery | Email | Enterprise | Information Management | Productivity | Risk Management

WHITE PAPER - Virtualization's instant benefits are great, but proper management techniques are essential for its long-term success. Read this expert e-guide for tips on vertical and horizontal scaling, preventing virtual sprawl, and more.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Backup Software | Backups | Capacity Planning | Server Virtualization | Storage Virtualization | VMware

WEBCAST - In this webcast, Reed Irvin and Dana Piermarini, a Sharepoint Solution Specialist from Microsoft Corp. offer a technology that provides Information Governance that is efficient, proactive and cost-effective.
Posted: November 11, 2008 | Premiered: November 11, 2008


Topics:  Collaboration | IT Governance | Regulatory Compliance | Risk Management | Security Management | Security Threats

WHITE PAPER - In 2000, 93 new storage companies were launched with a first round of funding and in 2007 just five new storage companies were funded with first-round money, this has had the effect of slowing down the flow of new ideas and invention.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  Data Classification | Disaster Recovery | Email Management | IT Infrastructure | Security | Storage Hardware | Tiered Storage

WHITE PAPER - Network management is a complex topic and in today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  Network Infrastructure | Network Management | Security | Systems Management | Unified Messaging | Unified Messaging Systems | Videoconferencing Services | Videoconferencing Systems

WHITE PAPER - In this E-Guide, enterprise management analyst Dennis Drogseth offers you an in-depth look into application benchmarking for quality of experience (QoE).
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  Business Intelligence | Enterprise | Network Management | Network Management Protocols | Network Management Services | Network Management Software | Quality Control

WEBCAST - This webcast will provide insight on how to Gain Confidence and Control with Service Management and how IT can provide greater business value.
Posted: November 7, 2008 | Premiered: November 7, 2008


Topics:  Business Intelligence | Change Management | ERP | ITIL | Knowledge Management | SOA

WHITE PAPER - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Authorization | Capacity Planning | Customer Data Management | Customer Service | Customer Service Best Practices | Customer Support Software | Knowledge Management | SMBs | VPN

WHITE PAPER - This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Application Performance Management | IEEE | IT Infrastructure | TCP | Telecommunications Systems | Unified Messaging | User Experience | Voice Communications Hardware | Voice Communications Software | Voice Quality | VoIP

WHITE PAPER - Good news: recent upgrades to products from third-party mainframe-software vendors are making these tools more useful than ever. This e-guide explains why and covers the "mainframe revival," including drivers, approaches, and remaining challenges.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Databases | Enterprise | Mainframe Computers | Mainframe Networking Hardware | Mainframe Operating Systems | Mainframe Server Hardware | Systems Management | Vendors