SmartBiz IT Research Library

SOFTWARE LISTING - Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
Posted: September 3, 2008 | Published: August 29, 2008


Topics:  Competition | CRM | CRM Services | Customer Service | Internet | Portals | Software | Unified Messaging

CASE STUDY - In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Customer Service | Email | Help Desk Management | Help Desks | Software as a Service | Spreadsheets

CASE STUDY - In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Satisfaction | Database Management | Database Performance Management | Help Desks | Software | Software as a Service

WHITE PAPER - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
Posted: May 10, 2008 | Published: January 1, 2007


Topics:  Budgeting | Business Process Automation | CRM Software | High Availability | ROI | Security | SMBs | Software as a Service | Software Implementation | Software Upgrades

WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: March 10, 2008 | Published: March 1, 2008


Topics:  Business Metrics | CRM | CRM Software | Customer Service | Customer Service Best Practices | Customer Support Software | ROI | Succession Planning | Training

CASE STUDY - BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
Posted: February 25, 2008 | Published: January 1, 2006


Topics:  Customer Satisfaction | Licensing | Metrics | Product Development | Software

WHITE PAPER - This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
Posted: February 25, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Metrics