SmartBiz IT Research Library

WEBCAST - Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention.
Posted: October 23, 2009 | Premiered: October 23, 2009


Topics:  Business Activity Monitoring | Business Intelligence | Business Intelligence Software | Business Performance Management | CRM Analytics | Customer Loyalty | Customer Retention | Data Warehouses | Query Tools | Real-time Analytics | Regulatory Compliance | Reporting Software

WEBCAST - This webcast -- featuring insights from Dan Vesset, IDC’s Vice President of Business Analytics – delves into why so many organizations are turning to query and reporting, advanced analytics, and data warehousing technology and services to automate and support decision-making processes.
Posted: October 20, 2009 | Premiered: October 22, 2009


Topics:  Business Activity Monitoring | Business Intelligence | Business Intelligence Software | Business Performance Management | CRM Analytics | Customer Loyalty | Data Warehouses | Query Tools | Real-time Analytics | Regulatory Compliance | Reporting Software

WEBCAST - This webcast focuses on results from compelling research that is focused on multi-channel customer management. This research will help marketers better manage the multi-channel customer experience and develop future strategies.
Posted: August 20, 2009 | Premiered: August 20, 2009


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Market Research | Market Segments | Marketing | Predictive Analytics

WEBCAST - In these troubling economic times, the online channel has been one of the more successful areas of business, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics.
Posted: August 20, 2009 | Premiered: August 20, 2009


Topics:  CRM | CRM Analytics | Customer Loyalty | Customer Retention | Customer Satisfaction | Marketing | Online Marketing | Predictive Analytics | Web Analytics | Web Analytics Software

WEBCAST - Watch this webcast to learn how changing your approach to campaign management, and using predictive analytics to drive decision-making can allow you to deliver more of a return on investment (ROI).
Posted: August 20, 2009 | Premiered: August 20, 2009


Topics:  Campaign Management | Contact Management | Customer Retention | Customer Satisfaction | Customer Service | Market Research | Market Trends | Predictive Analytics | ROI