SmartBiz IT Research Library

WHITE PAPER - Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Application Service Providers | Content Delivery | Customer Service | Network Configuration Management | Network Management | Network Management Protocols | SIP

PODCAST - Download this educational podcast now to learn how to gain digital marketing momentum through secure email, cell phone, and SMS platforms.
Posted: October 29, 2008 | Premiered: October 29, 2008


Topics:  Handheld Devices | Mobile Device Management | Mobile Device Management Software | Online Marketing | Wireless Networks

WEBCAST - This webcast will discuss what SDPs are, what they can do, why they are important and how some service providers are starting to deploy them.
Posted: October 29, 2008 | Premiered: October 29, 2008


Topics:  Handheld Devices | Mobile Device Management | Telecommunications Carrier Systems | Telecommunications Infrastructure | Telecommunications Service Providers | Telecommunications Services | Vendors | Wireless Networks

WHITE PAPER - An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence Software | Business IT Alignment | Business Performance Management | Customer Service | Dashboards | OLAP

WHITE PAPER - This document first establishes what master data and Master Data Management (MDM) mean and then discusses the nontechnical organizational and operational challenges associated with introducing an MDM program.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Change Management | Data Governance | Data Integration | Data Quality | Master Data Management | Program Management | Sales | Vendors

WEBCAST - Implementing master data management has many challenges -- especially when it comes to driving change in people, process and politics. Get expert best practices and practical advice.
Posted: September 3, 2008 | Premiered: September 3, 2008


Topics:  Best Practices | Change Management | Corporate Governance | Corporations | Enterprise | Internal Controls | Master Data Management | Software

PODCAST - Navin Sharma discusses the vision, strategy, design and practical aspects of developing a Master Data Management Roadmap.
Posted: September 3, 2008 | Premiered: September 3, 2008


Topics:  Best Practices | Change Management | Corporate Governance | Corporations | Enterprise | Internal Controls | Master Data Management | Quality Control | Software

WHITE PAPER - This white paper addresses current inefficiencies in the assignment of communication carrier and utilities taxes at the state and local level. It also discusses their negative economic impact on these industries as a whole.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Application Life-Cycle Management | Business Intelligence | Client-Server Software | Financial Management | GIS Software | GPS | Tax Preparation Software | Utilities Industry

WHITE PAPER - This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Banking Services | Banking Software | Banking Systems | Billing Services | Billing Software | Billing Systems | Cell Switching | Customer Interaction Services | Electronic Signatures | Mobile Payments | SMS

PODCAST - In this 20-minute podcast, appropriate for IT and business professionals, listeners will get a complete introduction to operational BI benefits and related technology concepts.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  Architectures | Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | Data Collection | ERP | Operational Support Systems

WHITE PAPER - The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities.
Posted: July 17, 2008 | Published: July 1, 2008


Topics:  Accounting | Accounting Industry | Accounting Software | Auditing (Finance) | Business Intelligence Software | Financial Reporting | Tax Law | Tax Preparation Software

WHITE PAPER - This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Business Models | Communications Networks | Customer Satisfaction | Data Quality | Enterprise | Globalization | Online Bill Paying Services

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

TRANSCRIPT - This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.
Posted: June 20, 2008 | Published: June 1, 2008


Topics:  Accounting | Billing Systems | Compliance Best Practices | CRM | Customer Service | Marketing | Product Life Cycles | Sales Force Automation | SOA | Telecommunications Service Providers

WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: May 16, 2008 | Premiered: May 20, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry