SmartBiz IT Research Library

VIDEOCAST - View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM).
Posted: July 7, 2008 | Premiered: July 16, 2008


Topics:  Business Intelligence Software | Business Performance Management | Business Process Management | CRM | Database Management | ERP | ERP Software | Oracle (Product)

WEBCAST - This internet seminar explores how mid-sized organizations can affordably attain business continuity by creating a data infrastructure that is always secure, available and accessible, despite potentially disruptive circumstances.
Posted: November 6, 2008 | Premiered: November 6, 2008


Topics:  Business Continuity Planning | Data Recovery | Data Security | Disaster Recovery | High Availability | Oracle (Product) | Scalability Testing | SMBs

WHITE PAPER - This paper explores factors that impact a company':s ability to effectively manage the sales pipeline and focus on the processes and organizational best practices that can help them overcome their challenges and establish a competitive advantage.
Posted: June 9, 2008 | Published: February 1, 2007


Topics:  CRM | Customer Data Management Software | Lead Generation | Sales and Marketing Software | Sales Channels | Sales Contact Management Software | Sales Information Systems

WHITE PAPER - This white paper details a method to achieve maximum Service Orientated Architecture value, highlighting essential SOA value patterns and real-world case studies that attained measurable business benefits.
Posted: August 2, 2007 | Published: June 1, 2006


Topics:  Application Integration | Business Process Management | ESB | Partnerships | SOA | Software Development Methodologies | XML

WHITE PAPER - Business continuity with low administration and maintenance costs... Can you make it happen? This brief explains how Oracle solutions for mid-sized organizations provides a secure, easily accessible, and always available information infrastructure.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Backups | Business Continuity Planning | Databases | Enterprise | IT Infrastructure | Oracle (Product) | Productivity | Risk Management | Security | SMBs

WEBCAST - Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance.
Posted: July 7, 2008 | Premiered: July 16, 2008


Topics:  Business Intelligence | Business Performance Management Software | CRM | Customer Data Management | Data Management Software | Information Management Software | Knowledge Management | Market Research

WHITE PAPER - This whitepaper provides an overview of the challenges midsize organizations face, and how Oracle products can help them overcome those hurdles.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  CRM | Database Administrators | Database Management | HIPAA Compliance | IT Infrastructure | Oracle (Product) | Sarbanes-Oxley Compliance | SQL | SQL Server

WHITE PAPER - Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  Application Deployment | Application Integration | Business Performance Management | CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Oracle (Product) | Sales | Software as a Service | Software Selection

WHITE PAPER - Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Support Software | Lead Generation | Oracle (Product) | Sales Force Automation | Sales Order Management | Sales Representatives | Software as a Service

WHITE PAPER - Databases have become key in enabling businesses to efficiently manage their data assets and to effectively use information to better understand their businesses.
Posted: March 17, 2008 | Published: August 1, 2007


Topics:  Application Development | Database Management | Databases | Information Management | Small and Midsize Businesses | Web Application Deployment

DATA SHEET - Read this datasheet to learn how Oracle Sales Prospector can help your salespeople: Target the right prospects and products; Increase Sales Productivity and Improve the quality of customer interactions.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  CRM | Databases | Enterprise | Oracle (Product) | Productivity | Sales

WHITE PAPER - This paper demonstrates how small to mid-sized enterprises (SMEs) that make intelligent use of technology are able to grow faster - and more profitably - than their rivals. This paper provides the details.
Posted: September 23, 2008 | Published: September 20, 2008


Topics:  Broadband Wireless Networks | Collaboration | CRM | Data Integration | Knowledge Management | Security

PODCAST - Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.
Posted: September 18, 2008 | Premiered: September 18, 2008


Topics:  Best Practices | Configuration Management | CRM | Customer Service | Oracle (Product) | Project Management

WHITE PAPER - Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  Best Practices | Business Process Management | Call Center Software | Call Centers | CRM | Customer Data Management | Oracle (Product) | Real-time Analytics | Sales | Sales Representatives | User Experience

VIRTUAL SEMINAR - Through a series of online presentations, industry experts will offer advice on how to standardize and automate management processes and integrate performance management and BI solutions to optimize enterprise-wide performance.
Posted: July 7, 2008 | Published: July 16, 2008


Topics:  Application Deployment | Application Integration | Best Practices | Business Intelligence | Business Process Automation | Financial Reporting | Oracle (Product) | Real-time Analytical Software | Reporting Software