SmartBiz IT Research Library

WHITE PAPER - To optimize your data center infrastructure, consider these four practical best practice steps that Upsite's engineers have devised for solving cooling inefficiencies through proper airflow management.
Posted: October 14, 2008 | Published: October 9, 2008


Topics:  Best Practices | Cooling Equipment | Data Center Management | Data Centers | Energy Industries | Environmental Compliance | IT Infrastructure | IT Systems | TCO

WHITE PAPER - This whitepaper examines the management issues of Big 4 NSM mega-suites and discusses how a 21st century NSM solution can make your Operations team more productive.
Posted: September 23, 2008 | Published: September 1, 2008


Topics:  IT Asset Management | IT Systems | Network Architectures | Network Infrastructure | Network Management | Operational Support Systems

WHITE PAPER - With service-oriented architecture (SOA), once-siloed business functions, IT processes and data are exposed as services that can be reused--across departments, lines of business (LOBs) and even entire organizations.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Business Process Management | Change Management | Collaboration | IT Systems | Portfolio Management (IT Management) | SOA | SOA Governance | Testing

WEBCAST - In this webcast Tom Dwyer & Jan Popkin show how Enterprise Architecture creates successful SOA by aligning IT with business goals.
Posted: August 19, 2008 | Premiered: August 19, 2008


Topics:  Business Process Management | Data Management | Enterprise Architectures | IT Systems | SOA | Software

WHITE PAPER - This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring.
Posted: February 4, 2008 | Published: January 1, 2007


Topics:  Benchmarks | Cooling Equipment | Data Center Management | Data Centers | Electricity | Equipment Maintenance Management Software | IT Asset Management | IT Consulting Services | IT Systems | Power Supplies

JOURNAL ARTICLE - How an island-based hotelier caught up with the industry, drove out cost and continues to expand globally with IT.
Posted: September 5, 2007 | Published: September 1, 2007


Topics:  CIOs | IT Infrastructure | IT Spending | IT Systems | Lodging Industry

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007


Topics:  Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

JOURNAL ARTICLE - "Organization" is a great word. On the one hand, it stands for the practice of being organized -- that is, having processes by which you get things done and places to put the things you create.
Posted: April 3, 2007 | Published: April 1, 2007


Topics:  IT Management | IT Systems

JOURNAL ARTICLE - A housekeeping services provider called MasterCorp morphs into an information technology company with a homegrown workforce management application.
Posted: December 6, 2006 | Published: December 1, 2006


Topics:  IT Systems | Lodging Industry | Travel Industry

JOURNAL ARTICLE - The gym called 24 Hour Fitness Lakeshore Towers in Irvine, Calif., looks more like a resort than the dank, dark facilities of yesteryear.
Posted: December 6, 2006 | Published: December 1, 2006


Topics:  Churn | Customer Interaction Services | Customer Loyalty | IT Spending | IT Systems | Sports Industry

JOURNAL ARTICLE - Vancouver International Airport Authority fires up technology and transforms itself from a sluggish government-run airport to an international hub.
Posted: November 13, 2006 | Published: November 1, 2006


Topics:  Airline Industry | Customer Self-Service | IT Infrastructure | IT Systems | Kiosks