SmartBiz IT Research Library

WEBCAST - In this webcast, network technology expert Jim Metzler quantifies the factors that impact application performance and management and identifies the emerging set of issues that networking pros will need to respond to.
Posted: November 7, 2008 | Premiered: November 7, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Applications Management Services | Network Performance | Network Testing

WHITE PAPER - This white paper provides administrators with the steps necessary to deploy configuration for the App-V client with Group Policies.
Posted: October 1, 2008 | Published: September 30, 2008


Topics:  Access Control | Active Directory | Application Deployment | Application Performance Management | Application Security | Applications Management Services | Configuration Management | Endpoint Security | Group Policy

WHITE PAPER - This whitepaper discusses how lessons can be taken from traditional process monitoring applications and applied in today's more complex multi-dimensional environments.
Posted: May 19, 2008 | Published: February 12, 2008


Topics:  Applications Management | Applications Management Services | Business Intelligence | Integration | Network Monitoring | Network Monitoring Software | Network Performance | Network Performance Management Software | Supply Chain Management | Visualization

WHITE PAPER - This paper discusses how BSM provides real-time situational awareness about IT operations, linking the availability and performance status of IT infrastructure to business-oriented services and processes.
Posted: May 19, 2008 | Published: April 1, 2008


Topics:  Application Performance Management | Applications Management Services | Business Service Management | Business Service Management Software | Databases | IT Infrastructure | SOA | Visualization

WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: May 16, 2008 | Premiered: May 20, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: May 8, 2008 | Premiered: April 28, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Online Bill Paying Services | Telecommunications Industry

WHITE PAPER - ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Portfolio Management | Applications Management Services | Business IT Alignment | Capacity Management | CMDB | Financial Management | IT Service Management | ITIL | Quality of Service | SLA

WHITE PAPER - This white paper discusses how customer information or subscriber data is an important asset to be managed. Learn how service providers can use subscriber data as a foundation to generate new revenue streams and strengthen their brand.
Posted: September 10, 2007 | Published: March 1, 2007


Topics:  Application Deployment | Application Development | Applications Management Services | Inventory Management | Inventory Management Software | Telecommunications Industry | Telecommunications Networks

CASE STUDY - The client's decision to choose the project for Infosys to off-shore was to a large extent driven by the problem of team integration, inflexible resourcing (variable workstack) and cost reductions.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

CASE STUDY - One of Australia's leading telecommunications providers wished to improve its supplier arrangements in the areas of quality, cost and cycle-times.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Telecommunications Industry | Telecommunications Service Providers

CASE STUDY - Infosys is helping the company, a world leader in interactive services, at all stages of the SDLC life cycle in a number of projects, from requirement specification to development to quality engineering and post-launch support.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | Internet Industry | ISP | IT Outsourcing Services

PRODUCT OVERVIEW - These web applications often provide direct access to critical applications that serve customers, partners, prospects and employees.
Posted: June 13, 2004 | Published: June 1, 2004


Topics:  Applications Management Services | Web Applications Management

PRODUCT LITERATURE - For some enterprises the key metric is the performance of a specific application or process that is crucial to the business.
Posted: June 13, 2004 | Published: June 1, 2004


Topics:  Applications Management Services | Web Applications Management

PRODUCT OVERVIEW - Performance Professional web site monitoring plans provide an end-to-end perspective of URL performance and availability.
Posted: June 13, 2004 | Published: June 1, 2004


Topics:  Applications Management Services | Web Applications Management

PRODUCT OVERVIEW - On Time Consulting Services provides Remote Support Services, Upgrades, Implementations, Report Writing for Lawson Software.
Posted: May 2, 2004 | Published: January 1, 2003


Topics:  Applications Management Services | IT Consulting Services