SmartBiz IT Research Library

CASE STUDY - Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Accounting | Budgeting | CRM | Customer Satisfaction | Productivity | Project Management | Reporting Software

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Asset Management Services | Budgeting | Business Process Management | Collaboration | CRM | Financial Services Industry | Workflow Management Coalition | Workflow Software

TRIAL SOFTWARE - Genius Project4Domino is an easy-to-use, Lotus Notes and web-based project management solution. Use the virtual workplace to manage projects and processes, where internal and external people can be involved. Register for our free trial.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Budgeting | Collaboration | Document Management | Domino | Enterprise Resource Management | Project Management

VIDEO - Listen to this videocast and learn how one company deployed a successful portfolio management program that generated generous business growth, as well as how IT leaders can reduce costs by not over or under investing in IT governance.
Posted: September 4, 2008 | Premiered: September 23, 2008


Topics:  Application Deployment | Budgeting | Business Development | Business Integration | Compliance (Finance) | Compliance (Systems Operations) | IT Governance | Project Management Software | Project Portfolio Management | Strategic Planning

WEBCAST - A poor economy does not mean consumers will stop buying, but IT administrators are being challenged to fight for their buyers.
Posted: September 3, 2008 | Premiered: September 3, 2008


Topics:  Application Performance Management | Asset Management (Finance) | Budgeting | Change Management | Configuration Management | Cost Benefit Analysis | Global Economy | Network Performance | Patch Management | ROI

WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Brand Loyalty | Budgeting | Contact Centers | Cost Benefit Analysis | Customer Loyalty | IVR | Web Conferencing Services

WEBCAST - Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  B2B | B2B Integration | B2B Integration Software | B2B Online Trading | Best Practices | Budgeting | Channel Management | Email | Lead Generation | Market Research | Metrics | Performance Testing | Product Development

WHITE PAPER - This e-Zine addresses power, space, and cooling issues for the storage environment. Learn how turning your storage green saves money and space for data centers with trapped budgets and limited room.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Budgeting | Cooling Capacity | Data Center Management | Data Centers | Disk Storage Systems | Energy Industries | Power Generation Equipment | Server Virtualization | Storage Management

WHITE PAPER - This analysis presented by Symplified, shows the compelling Software as a Service (SaaS) Total Cost of Ownership (TCO) advantages over software, driving identity lifecycle costs down by more than 75% based on real-world data. Read this paper to learn more
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Budgeting | Business Models | Cost Benefit Analysis | Disaster Recovery | IT Infrastructure | Security | Software | Software as a Service | TCO

WHITE PAPER - This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Application Monitoring | Application Performance Management Software | Budgeting | Business Process Automation | Data Centers | eCommerce | High Availability | IT Infrastructure | Network Monitoring Software | Performance Testing | Service Level Management | SOA

CASE STUDY - In this case study Extraprise Siebel On Shore Services provided management structure, experienced resources, extended production support and competitive pricing to Cumis Mutual Group which provides a high level of support and service to the end-user.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Budgeting | Business Activity Monitoring | Business Performance Management | Business Process Management | CRM | Financial Services | Security

CASE STUDY - This case study examines how HomeStreet Bank was able to successfully develop a high level, IT service view of their organization, understand the costs, and create an open communication channel between IT and business units for better alignment.
Posted: August 8, 2008 | Published: August 8, 2008


Topics:  Banking Industry | Banking Software | Banking Systems | Budgeting | Cost Benefit Analysis | Enterprise Systems | Financial Services | IT Infrastructure | IT Service Management | Security | Server Virtualization

WHITE PAPER - Explore the changing role of the CIO, and the blurring of the line between IT and finance, as CIOs begin to function as strategic advisors to the executive team.
Posted: August 6, 2008 | Published: January 1, 2008


Topics:  Best Practices | Budgeting | Business Performance Management | Risk Management | SOA

WHITE PAPER - CA Workload Automation is your solution to the challenges of virtualization, SOA, and composite application delivery. Read about the six layers of change and about building IT systems that can continuously respond to the needs of your business.
Posted: July 22, 2008 | Published: July 1, 2008


Topics:  Application Development | Application Infrastructure | Application Performance Management | Budgeting | Data Centers | IT Services | IT Systems | Network Managers | SOA | Software | Systems Management | Web Services Architecture