SmartBiz IT Research Library

WHITE PAPER - The purpose of this whitepaper is to explore the advantages lost by relying upon CRON and to discuss the real benefits gained by using ROC Maestro for Open Systems.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Processes | Open Systems Standards | Real-time Analytics | Remote Network Management | Security

WHITE PAPER - Experts have been predicting an explosion in the mobile workforce trend for years, to learn more about this trend Citrix Online and the Work Design Collaborative joined forces to conduct a survey about trends in flexible work policies and technology.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Business Processes | Mobile Workers | PDA | Productivity | Videoconferencing Systems

WHITE PAPER - Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Business Processes | Internet | IP Telephony | Sales | TCO | VoIP

WHITE PAPER - This paper presents a big-picture view of the area, looking at both Microsoft offerings and complementary partner products, the intent is to provide a technology overview of BPM in the Microsoft world.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  Business Process Management | Business Processes | Collaboration | Document Management | Manufacturing | Marketing | Vendors

WHITE PAPER - This paper describes the business context out of which grew the need for a service oriented approach, and the Microsoft approach to achieving successful SOA implementations.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  Best Practices | Business IT Alignment | Business Processes | Intellectual Property | IT Infrastructure | Productivity | SOA | Web Services

NEWSLETTER - In this research note, Gartner outlines the top indicators of a potential IT train wreck in regards to messaging solutions.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Business Processes | Data Centers | Financial Services | IT Infrastructure | Messaging Protocols | Messaging Security | Messaging Software

PODCAST - In this podcast, our expert will address five common Business Process Management (BPM) pitfalls and how to overcome them.
Posted: November 6, 2008 | Premiered: November 6, 2008


Topics:  Application Performance Management | Business Continuation Services | Business Process Management | Business Processes | Disaster Recovery | Risk Management | Service Process Optimization Software | Troubleshooting

WEBCAST - In this webcast, our expert will present a short case study focusing on what exactly can accomplished using BPM in your enterprise, including goals, ROI and results.
Posted: November 6, 2008 | Premiered: November 6, 2008


Topics:  Application Performance Management | Business Continuation Services | Business Process Management | Business Processes | Disaster Recovery | Risk Management | Service Process Optimization Software | Troubleshooting

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP

WHITE PAPER - Read this document to learn how integrating platforms for both server and storage virtualization is key to realizing virtualization's full benefits.
Posted: October 31, 2008 | Published: October 31, 2008


Topics:  Business Processes | IT Managers | Productivity | SAN | Server Management | Server Virtualization | Storage Consolidation | Storage Infrastructure | Storage Virtualization

CASE STUDY - Profiled here is Exact MAX and Exact Synergy, which provided the structure, integration, and automation Systel needed to deliver the innovative solutions to its customers Systel required.
Posted: October 31, 2008 | Published: October 31, 2008


Topics:  Business Processes | Data Management | ERP | ERP Software | Supply Chain Integration | Supply Chain Management

WHITE PAPER - This paper discusses the broader picture of virtualization benefits and organizational decisions that can influence the amount of benefit achieved.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Business Processes | Disaster Recovery | ERP | Hardware | Operating Systems | Server Virtualization

WHITE PAPER - Centralized management approach has enabled Leapfrog to standardize its core processes and automate routine tasks to develop a scalable and repeatable model for IT support.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Best Practices | Business Processes | Change Management | Configuration Management | IT Infrastructure | Network Management

PRODUCT LITERATURE - CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third-party products to provide rapid problem identification and resolution and proactive service assurance across multivendor.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Business Processes | ERP | IP Telephony | IT Infrastructure | Network Performance | SLA

WHITE PAPER - This paper explians in detail ten things you can do now to prepare for your master data management initiative.
Posted: October 27, 2008 | Published: October 27, 2008


Topics:  Application Performance Management | Authorization | Business Processes | Data Center Management | Data Management | ERP