SmartBiz IT Research Library

PODCAST - Listen in as Stephen Cobb, adjunct professor of Information Assurance at Norwich University, Vermont, and president of Cobb Associates, discusses the spam challenges that are facing CIOs in the midmarket.
Posted: October 1, 2008 | Premiered: October 1, 2008


Topics:  Business Process Outsourcing | Email Management | Email Security | Email Security Services | Outsourcing | Risk Management | Spam | Vulnerability Management

WHITE PAPER - In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managersâ??at large companies on how to improve the value derived from human resources outsourcing.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Benefits | Business Process Management | Business Process Outsourcing | Change Management | Competition | Human Resources Services | Outsourcing | Workforce Planning

WEBCAST - This webcast explores the latest trends in evaluating offshore security processes and policies at large organizations. It also discusses strategies for implementing and/or updating offshore outsourcing.
Posted: August 8, 2008 | Premiered: August 7, 2008


Topics:  Business Activity Monitoring | Business Process Outsourcing | Cost Benefit Analysis | Data Security | Offshore Outsourcing | Privacy Rights | Regulatory Compliance | Risk Management | Vulnerability Management

PODCAST - Offshore outsourcing for large companies can be cost-effective if properly planned and managed. Listen to this podcast to learn five best practices for Chief Information Officer's (CIO) to meet and maintain compliance regulations when outsourcing.
Posted: August 8, 2008 | Premiered: August 7, 2008


Topics:  Best Practices | Business Process Outsourcing | CIOs | Cost Benefit Analysis | Data Security | Offshore Outsourcing | Regulations | Regulatory Compliance | Vulnerability Management

WHITE PAPER - The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and service providers alike.
Posted: August 6, 2008 | Published: August 1, 2008


Topics:  Balanced Scorecards | Business Process Management | Business Process Outsourcing | Collaboration | Outsourcing | ROI | SLA

BROCHURE - Accenture helps organizations find creative ways to use enterprise software applications to become high performers and outpace the competition.
Posted: June 26, 2008 | Published: January 1, 2007


Topics:  Business Performance Management | Business Process Outsourcing | ERP | Outsourcing | SAP (Product)

SERVICE LISTING - Fiserv offers a suite of Life and Annuity Business Process Outsourcing services that insures efficiencies, accuracy and quality in the handling of your day-to-day services and processing. Our goal is to facilitate competitive advantages tha...
Posted: April 29, 2008 | Published: April 1, 2008


Topics:  Business Process Outsourcing | Customer Satisfaction | Direct Marketing | Distribution | Financial Reporting

WHITE PAPER - SanDisk partnered with supply chain service provider ModusLink to provide packaging, multichannel fulfillment, reverse logistics, and related services globally for all products sold through retail.
Posted: March 3, 2008 | Published: January 3, 2008


Topics:  Business Process Outsourcing | Network Design

WHITE PAPER - A key element and requirement for optimization is the ability to manage field resources.
Posted: February 28, 2008 | Published: January 1, 2005


Topics:  Advanced Planning and Scheduling Software | Application Performance Management | Business Process Outsourcing | Business Service Management | Customer Service | Field Force Automation | Hardware Maintenance Services | Outsourcing | Service Level Management | Strategic Planning

WHITE PAPER - This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.
Posted: February 19, 2008 | Published: July 19, 2007


Topics:  BPM Software | Business Process Management | Business Process Outsourcing | Financial Management | Financial Services | Regulatory Compliance | Sarbanes-Oxley | Software

JOURNAL ARTICLE - With it staffing costs soaring --they now represent anywhere from 55% to 63% of IT budgets--companies of all sizes are looking hard at sourcing strategies to get the most for their money and meet increasing business demands.
Posted: May 11, 2005 | Published: May 1, 2005


Topics:  Business Process Outsourcing

WHITE PAPER - Governance is the holistic way HP engages in and operates within an outsourcing engagement, and it is the key to relationship success.
Posted: February 17, 2005 | Published: December 30, 2004


Topics:  Best Practices | Business Process Outsourcing | IT Governance | Outsourcing

WHITE PAPER - Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
Posted: January 23, 2005 | Published: January 1, 2004


Topics:  Application Performance Management | Business Process Outsourcing | Customer Satisfaction | Financial Services Industry | Service Level Management | Web Analytics | Web Applications Management

PRODUCT OVERVIEW - SoftBankWare is an integrated, on-line, banking system designed to provide the "e-platform" for the worldwide banking industry.
Posted: June 13, 2004 | Published: June 10, 2004


Topics:  Banking Systems | Business Process Outsourcing | Online Banking Services | Transaction Processing Services

PRODUCT OVERVIEW - Y2G Associates offers clients an unbiased approach, helping them to clarify options, simplify decisions, manage cost, save time and ultimately, reduce risk.
Posted: May 17, 2004 | Published: May 14, 2004


Topics:  Business Process Outsourcing | Computer Software Industry | Market Research