SmartBiz IT Research Library

WHITE PAPER - Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  CFOs | Customer Satisfaction | IVR | Surveys | Web Analytics

WHITE PAPER - Some of the biggest opportunities exist in the supply chain and globalization. This Ventana Research white paper explores how you can improve business performance by addressing opportunities and risks within your supply chain and ERP systems.
Posted: February 21, 2008 | Published: January 1, 2007


Topics:  Business Performance Management | CFOs | Cost Benefit Analysis | Customer Satisfaction | Distribution Centers | ERP | ERP Software | Financial Systems | Globalization | Just-In-Time | Manufacturing Industry | Manufacturing Software | Risk Assessment | Supply Chains | Warehouse Management