SmartBiz IT Research Library

PODCAST - In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
Posted: September 19, 2008 | Premiered: September 18, 2008


Topics:  Call Center Management | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Satisfaction

WHITE PAPER - This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
Posted: September 10, 2008 | Published: September 10, 2008


Topics:  Call Center Management | Call Center Services | Call Centers | Contact Center Management | Contact Center Services | Contact Center Software | CRM | CRM Best Practices | CRM Services | Financial Services | ROI

SOFTWARE LISTING - Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
Posted: September 3, 2008 | Published: August 29, 2008


Topics:  Competition | CRM | CRM Services | Customer Service | Internet | Portals | Software | Unified Messaging

WEBCAST - View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization.
Posted: August 28, 2008 | Premiered: August 28, 2008


Topics:  CRM Services | CRM Software | Customer Data Management Software | Customer Satisfaction | Data Center Management | Organization Change Management | Professional Services Industries

WEBCAST - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: July 31, 2008 | Premiered: August 13, 2008


Topics:  CRM | CRM Services | Customer Service | Customer Service Best Practices | IT Departments | IT Service Centers | Service Level Management | SLA

WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: March 24, 2008 | Published: March 1, 2008


Topics:  Contact Centers | Contact Management | CRM Services | Customer Profiles | Customer Service | Surveys | User Experience

PRODUCT OVERVIEW - Successful Businesses depend on creating long-lasting relationships with customers. SalesBoom will help your organization do exactly that.
Posted: April 21, 2004 | Published: April 1, 2004


Topics:  CRM Services | CRM Software | Customer Support Software | Sales and Marketing Software | Sales Force Automation

DATA SHEET - Cerado’s win and loss service contacts every one of your sales reps after every quarter with an easy-to-complete survey regarding the deals that were won, lost, or slipped out of the quarter.
Posted: February 17, 2004 | Published: January 1, 2002


Topics:  CRM Services | Sales and Marketing Software | Sales Consulting Services | Sales Force Automation | Sales Information Systems | Sales Representatives

PRODUCT OVERVIEW - A large part of Cerado’s value comes from enabling a repeatable process for capturing, managing, and disseminating win/loss information that augments, not hinders, your existing sales process.
Posted: February 17, 2004 | Published: January 1, 2004


Topics:  CRM Services | Sales and Marketing Software | Sales Consulting Services | Sales Force Automation | Sales Information Systems | Sales Representatives