The New Information Agenda: Do You Have One?
This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.
WHITE PAPER -
Web 2.0 is a tool that can leverage emerging social media and gain a competitive advantage in an increasingly competitive business world.
Posted: July 17, 2008 | Published: July 17, 2008
PODCAST -
Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: July 15, 2008 | Premiered: July 15, 2008
WHITE PAPER -
Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: July 15, 2008 | Published: June 1, 2008
WHITE PAPER -
Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.
Posted: July 11, 2008 | Published: July 1, 2007
DATA SHEET -
ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.
Posted: July 11, 2008 | Published: July 1, 2008
WHITE PAPER -
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007
DATA SHEET -
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: July 11, 2008 | Published: July 1, 2008
SOFTWARE DEMO -
Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.
Posted: July 10, 2008 | Published: July 1, 2008
WHITE PAPER -
This Asset Management Operations and Compensation Survey conducted by Advent Users Group and Advent Software was taken by over one hundred investment firms. Technology, operations and compensation were the three key areas covered in the survey.
Posted: July 10, 2008 | Published: July 1, 2008
WHITE PAPER -
Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: July 10, 2008 | Published: July 10, 2008
WHITE PAPER -
This whitepaper is based on an OnForce/TechTarget webcast entitled "Outsourcing Systems Management". The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective.
Posted: July 10, 2008 | Published: July 1, 2008
WHITE PAPER -
As the high technology market continues its torrid pace of consolidation, many companies struggle to manage the mishmash of products, processes, cultures, geographies and priorities, leading to multi-product paralysis.
Posted: July 10, 2008 | Published: July 1, 2008
WEBCAST -
Learn how Corporate Performance Management, CPM, brings together these processes and technologies into a unified system and way of managing that is more powerful than its individual parts.
Posted: July 10, 2008 | Premiered: July 16, 2008
PRODUCT LITERATURE -
SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses.
Posted: July 8, 2008 | Published: July 8, 2008
MORE SPECIFIC TOPICS:
WHITE PAPER -
Web 2.0 is a tool that can leverage emerging social media and gain a competitive advantage in an increasingly competitive business world.
PODCAST -
Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
SOFTWARE DEMO -
Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.
WEBCAST -
Learn how Corporate Performance Management, CPM, brings together these processes and technologies into a unified system and way of managing that is more powerful than its individual parts.
