SmartBiz IT Research Library

WHITE PAPER - A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Call Center Services | Mobile CRM | Mobile Device Management | Mobile Workers | PDA | Records Management | ROI | Sales | Smart Phones

WHITE PAPER - This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
Posted: September 10, 2008 | Published: September 10, 2008


Topics:  Call Center Management | Call Center Services | Call Centers | Contact Center Management | Contact Center Services | Contact Center Software | CRM | CRM Best Practices | CRM Services | Financial Services | ROI

CASE STUDY - In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Customer Service | Email | Help Desk Management | Help Desks | Software as a Service | Spreadsheets

CASE STUDY - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Posted: July 28, 2008 | Published: July 25, 2008


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Service | Help Desk Management | ITIL | Medical Records Management | Medical Software | Metrics | Workflow Software

WEBCAST - Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
Posted: February 22, 2008 | Premiered: January 18, 2007


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Customer Service | Operational Support Systems | Telephony Services | Telephony Systems | Voice Communications Software

JOURNAL ARTICLE - Hiring out the call center is an increasingly viable option for growing midmarket firms. Are you ready?
Posted: December 5, 2006 | Published: December 1, 2006


Topics:  Call Center Services | Contact Center Services | Outsourcing

WHITE PAPER - Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.
Posted: November 15, 2006 | Published: November 1, 2006


Topics:  Call Center Management | Call Center Services | Call Centers | Contact Center Management | Contact Center Services | Contact Centers | CRM | Customer Service | Sales Information Systems | SOA