Jobfox Stays ahead of Brisk Growth with Customer Self-Service
In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.
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This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
Posted: September 1, 2008 | Published: August 28, 2008
CASE STUDY -
In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.
Posted: August 28, 2008 | Published: August 28, 2008
WHITE PAPER -
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: June 3, 2008 | Published: January 1, 2006
WHITE PAPER -
This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
Posted: June 2, 2008 | Published: March 1, 2008
WHITE PAPER -
The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.
Posted: June 2, 2008 | Published: March 3, 2008
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Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Posted: May 20, 2008 | Published: March 1, 2007
CASE STUDY -
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: May 19, 2008 | Published: May 1, 2008
PODCAST -
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008
WEBCAST -
Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
Posted: February 22, 2008 | Premiered: January 18, 2007
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This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
Posted: February 8, 2008 | Published: February 8, 2008
WHITE PAPER -
Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.
Posted: September 26, 2007 | Published: September 1, 2007
PRODUCT OVERVIEW - N-Focus is a truly unique software solution that gives you valuable insight into the operations of your call center. Posted: August 31, 2004 | Published: August 1, 2004
sponsored by Linktivity, a Division of Converging Technologies Inc.
PRODUCT LITERATURE - WebInteractive provides the easiest method to streamline online
support and sales functions. It's a browser based, real-time software
tool that gives your support and sales professionals a simpler, efficient
way to demonstrate products. Posted: July 25, 2004 | Published: July 1, 2004
PRODUCT OVERVIEW - Voice Print offers the most robust, flexible and feature-rich phone call recording software available today. Posted: July 6, 2004 | Published: June 1, 2004
SEE: 
WHITE PAPER -
This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
PODCAST -
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
WEBCAST -
Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
SOFTWARE DEMO - N-Focus provides critical insights into your call center operations.
