SmartBiz IT Research Library

WEBCAST - In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
Posted: November 12, 2009 | Premiered: November 5, 2009


Topics:  Business Service Management | Cataloging (Information Management) | Customer Service | IT Infrastructure | IT Service Management | IT Services | Service Level Management | SLA

WHITE PAPER - This paper evaluates the impact of changing market landscape on enterprise application service offerings, and evaluates traditional service models in today's context and attempts to evangelize an innovative service model which meets the need of the hour-- faster ROI at lower TCO.
Posted: September 17, 2009 | Published: August 11, 2009


Topics:  Application Integration | Applications Management | Cataloging (Information Management) | CIOs | Enterprise Applications Software | Enterprise Systems | Operational Support Systems | Software as a Service | TCO