SmartBiz IT Research Library

WHITE PAPER - This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
Posted: November 24, 2009 | Published: November 24, 2009


Topics:  CIOs | Collaboration | Collaborative Applications Software | Communications Software | Customer Data Management | Customer Service | IT Management | IT Managers | IT Spending | Productivity | ROI | Small Businesses | SMBs

WHITE PAPER - An intriguing triple-play is emerging - the combination of video communications, managed services and unified communications - to create a new approach to inter- and intra-company collaboration and operational excellence.
Posted: November 12, 2009 | Published: November 12, 2009


Topics:  Communications Software | Communications Systems | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | Videoconferences | VoIP

VIDEO - Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
Posted: November 11, 2009 | Premiered: November 11, 2009


Topics:  Cloud Computing | Collaboration | Communications Software | Data Centers | Data Security | Instant Messaging Software | Productivity | SLA | Web Conferencing Software

CASE STUDY - REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.
Posted: November 11, 2009 | Published: September 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Communicator (Software) | IT Managers | Microsoft Exchange | Microsoft Outlook | Productivity | Workflow Software

CASE STUDY - annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
Posted: November 11, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Health Care Industry | IT Governance | IT Infrastructure | IT Spending | Microsoft Exchange | Productivity | Software Licensing

WHITE PAPER - The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex.
Posted: November 6, 2009 | Published: November 5, 2009


Topics:  Communications Diagnostic and Test Equipment | Communications Hardware | Communications Networks | Communications Software | Communications Systems | Unified Messaging | Unified Messaging Systems

PRODUCT DEMO - Nearly every business has global connections, no matter the size. Learn how to successfully drive efficiency and flexibility in your company's collaboration solutions.
Posted: October 5, 2009 | Published: October 5, 2009


Topics:  Business Development | Business Management | Collaboration | Communications Networks | Communications Software | Communications Systems | Unified Messaging

CASE STUDY - This case study examines the benefits BSA LifeStructures was able to gain by deploying a communications solution using Microsoft Office Communications Server 2007, Exchange Server 2007with Unified Messaging, and LifeCam webcams.
Posted: September 21, 2009 | Published: August 22, 2008


Topics:  Business Communications | Communications Networks | Communications Software | Communications Systems | Exchange Virtualization | Microsoft Office | Microsoft Virtual Server | Unified Messaging | Unified Messaging Systems

WHITE PAPER - This article focuses on the need for transparent collaboration, and clearly demonstrates the value of collaborative systems that work: they save money and they boost revenue.
Posted: September 15, 2009 | Published: September 15, 2009


Topics:  Business Development | Collaboration | Collaborative Applications Software | Communications Software | Communications Systems | Unified Messaging

DATA SHEET - To regularly monitor and measure performance, senior managers require a link between their company’s strategic and operational plans. Oracle Hyperion Performance Scorecard can help you define a methodology-neutral strategy and measure performance against goals, monitor progress on a regular basis, and communicate across your entire enterprise.
Posted: September 14, 2009 | Published: December 1, 2008


Topics:  Balanced Scorecards | Business Intelligence | Business Intelligence Software | Communications Software | Data Management | Data Management Software | Performance Testing

PODCAST - In this podcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.
Posted: September 11, 2009 | Premiered: September 11, 2009


Topics:  Business Communications | Business Development | Business IT Alignment | Business Management | Collaboration | Communications Hardware | Communications Networks | Communications Software | Communications Systems | IT Infrastructure | Unified Messaging

PODCAST - This podcast explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.
Posted: September 10, 2009 | Premiered: September 10, 2009


Topics:  Business Communications | Business Development | Business Processes | Collaboration | Communications Hardware | Communications Software | Communications Systems | IT Infrastructure | IT Management | IT Management Services | Unified Messaging

CASE STUDY - Autonomous Solutions (ASI), the world leader in large vehicle robotics, has fundamentally changed the way its employees communicate and collaborate by using Office OneNote 2007. This case study shows how this collaboration application dramatically improved ASI's management of multi-million dollar projects.
Posted: September 8, 2009 | Published: February 1, 2008


Topics:  Collaboration | Communications Software | Manufacturing Industry | Microsoft Office | Productivity | Project Management Software | Unified Messaging | Unified Messaging Systems | Workgroups

WHITE PAPER - Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
Posted: August 27, 2009 | Published: August 27, 2009


Topics:  Communications Software | Communications Systems | Mobile Workers | Network Management | Server Software | Unified Messaging | Unified Messaging Systems | Workforce Management Software

WHITE PAPER - Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations.
Posted: August 21, 2009 | Published: August 19, 2009


Topics:  Communications Software | CRM | Customer Service | Customer Service Best Practices | Marketing | Presentation Software | Webcasts