PODCAST -
In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
Posted: September 19, 2008 | Premiered: September 18, 2008
WHITE PAPER -
This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
Posted: September 10, 2008 | Published: September 10, 2008
WHITE PAPER -
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: June 3, 2008 | Published: January 1, 2006
WHITE PAPER -
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: June 3, 2008 | Published: April 1, 2008
WHITE PAPER -
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: May 27, 2008 | Published: January 1, 2008
WHITE PAPER -
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Posted: May 20, 2008 | Published: March 1, 2007
PODCAST -
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008
WHITE PAPER -
By implementing new billing techniques you can reduce customer churn, increase revenue and improve customer satisfaction. Read this white paper that details a new approach to billing that can benefit your business and your pocket.
Posted: March 26, 2008 | Published: March 1, 2008
PRODUCT LITERATURE - The Nuasis™ NuContact Center™ is a next-generation system for intelligently routing customer contacts by phone, e-mail, fax, or the Web. Posted: September 8, 2004 | Published: September 1, 2004
PRODUCT LITERATURE -
DialResults predictive dialer system has been designed for the next generation of contact centers, and the new breed of contact center professional.
Posted: June 30, 2004 | Published: January 1, 2003
BROCHURE - CallGen, a comprehensive and flexible solution for inbound, outbound and blended contact centers, optimizes call timing and delivery, and agent monitoring and coaching. Posted: May 30, 2004 | Published: May 25, 2004
PRODUCT LITERATURE - The Liberation 6000 is a comprehensive customer campaign management solution that enables organizations to create, launch and manage highly targeted and successful marketing and retention campaigns. Posted: May 23, 2004 | Published: January 1, 2003
PRODUCT OVERVIEW - Predictive dialers by DialResults use the latest innovative call center software and CTI technology. Posted: April 5, 2004 | Published: January 1, 2004
MORE SPECIFIC TOPICS:
PODCAST -
In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
WHITE PAPER -
This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
