SmartBiz IT Research Library

CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: May 19, 2008 | Published: May 1, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Workforce Management Software | Contact Management | CTI (Computer Telephony Integration) | Data Services | GPRS | Human Resource Systems | Interactive Voice Response | IVR | ROI | Workforce Management Software

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: March 24, 2008 | Published: March 1, 2008


Topics:  Contact Centers | Contact Management | CRM Services | Customer Profiles | Customer Service | Surveys | User Experience

WEBCAST - Learn how to save time in your sales cycle, generate more revenue by automating the quote and contract generation process, and convert more leads into cash.
Posted: February 29, 2008 | Premiered: December 5, 2007


Topics:  Billing Services | Business Process Automation | Contact Management | Contract Management | Contracts | Customer Data Management | Price Quotes | Request for Quotes | Sales Force Automation | Sales Representatives

PRODUCT OVERVIEW - Collaborative Customer Engagement is an essential step for making your company flexible enough to do business in the global economy.
Posted: March 18, 2004 | Published: January 1, 2004


Topics:  Contact Management | Customer Service | Customer Support Software | Lead Generation | Sales and Marketing Software | Sales Force Automation

PRODUCT LITERATURE - NuEdge Campaign Manager provides you with the ability to understand each of your customers at an individual level.
Posted: February 16, 2004 | Published: February 1, 2004


Topics:  Campaign Management | Campaign Management Software | Contact Management | Customer Profiles