SmartBiz IT Research Library

CASE STUDY - annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
Posted: November 11, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Health Care Industry | IT Governance | IT Infrastructure | IT Spending | Microsoft Exchange | Productivity | Software Licensing

WHITE PAPER - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.
Posted: October 28, 2009 | Published: August 25, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Data Management Software | Data Warehouse Architectures | Data Warehouse Software | Data Warehouses | Database Administration | Database Management

WEBCAST - Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment.
Posted: October 26, 2009 | Premiered: October 22, 2009


Topics:  Application Hosting | Application Infrastructure | Business Intelligence | Business Intelligence Software | Business Performance Management | CRM Analytics | Customer Data Integration | Data Integration | Data Management | Data Quality | Data Warehouses | Open Source | Open Source Software | Software as a Service

PODCAST - In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits.
Posted: October 21, 2009 | Premiered: October 20, 2009


Topics:  Business Intelligence | CRM Analytics | Customer Data Integration | Data Governance | Data Integration | Data Management | Data Quality | Data Warehouses | Master Data Management

CASE STUDY - Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports.
Posted: October 13, 2009 | Published: October 13, 2009


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics | Customer Data Integration | Reporting Software | SAP (Product)

CASE STUDY - Find out how Picis incorporated business intelligence (BI) reporting and analysis technology from SAP BusinessObjects in the development of the Picis CareSuite family of products. You'll also learn how they comprise best practice applications for automating and documenting their business and clinical processes in their acute care departments.
Posted: October 13, 2009 | Published: October 13, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business Process Automation | Business Processes | Customer Data Integration | Customer Data Management | Health Care Industry | Reporting Software | SAP (Product)

CASE STUDY - Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI.
Posted: October 13, 2009 | Published: October 13, 2009


Topics:  Business Intelligence | Business Intelligence Software | CRM | Customer Data Integration | Customer Data Management | Data Warehouses | Databases | Reporting Software | SAP (Product)

WHITE PAPER - This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
Posted: October 12, 2009 | Published: October 12, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | ERP

WHITE PAPER - With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
Posted: October 1, 2009 | Published: October 1, 2009


Topics:  Customer Data Integration | Customer Data Management | IT Best Practices | IT Management | Order Management Systems | Systems Management | Systems Testing | Testing

WHITE PAPER - Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP.
Posted: September 16, 2009 | Published: September 1, 2007


Topics:  Customer Data Integration | Customer Data Management | Data Classification | Data Governance | Data Integration | Data Management | Data Modeling | Data Quality | Data Storage | Master Data Management | Request for Proposals

WHITE PAPER - The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Interaction Services | Data Classification | Data Management | Data Mining | Data Quality | Master Data Management

INFORMATION CENTER - Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.
Posted: September 15, 2009 | Published: September 15, 2009


Topics:  CIOs | Cost Benefit Analysis | CRM | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | ROI

ASSESSMENT TOOL - Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.
Posted: September 11, 2009 | Published: September 11, 2009


Topics:  Application Development | Application Infrastructure | Application Life-Cycle Management | Business Development | Business Management | Customer Data Integration | Customer Service | Customer Support Software

CASE STUDY - Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .
Posted: September 10, 2009 | Published: April 21, 2008


Topics:  CRM Software | Customer Data Integration | Customer Service | Data Collection | Data Management | Multi-Tenant Units | Work Breakdown Structure

CASE STUDY - Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services.
Posted: September 10, 2009 | Published: April 18, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Retention | Data Management Software | Data Migration | Database Performance Management Software