SmartBiz IT Research Library

WHITE PAPER - VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Service | White Papers

WHITE PAPER - This white paper discusses the challenges of managing seasonal demand in detail and provides solutions to effectively manage expected and unexpected peaks or dips in demand.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Collaboration | Customer Data Management | Customer Service | Inventory Management | Inventory Management Software | Supply Chains

WHITE PAPER - This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
Posted: September 29, 2008 | Published: September 29, 2008


Topics:  B2B | Campaign Management Software | CRM Analytics | CRM Software | Customer Data Integration | Customer Data Management | Demographic Profiles | Lead Generation | Marketing Information Systems | Productivity | Profiling | Sales Force Automation | Sales Representatives

SOFTWARE DEMO - Savo has been helping companies big and small across all industries to have better conversation between sellers and buyers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Marketing | Sales

PODCAST - This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Service | Data Center Management | Security | VPN

WHITE PAPER - This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | Change Management | Customer Data Management | Data Integration | Data Quality | Data Warehouses | Knowledge Management | Master Data Management | Policy-Based Network Management

PODCAST - In this 12-minute podcast, appropriate for both business and IT professionals, hear advice and tips for effective data quality program management from industry expert Evan Levy, partner and co-founder of Baseline Consulting.
Posted: September 26, 2008 | Premiered: September 29, 2008


Topics:  Customer Data Management | Data Governance | Data Integration | Data Quality | Data Warehouses | Master Data Management | Real-time Analytics

WEBCAST - This Webcast looks at business process management(BPM) in action, in a paperless office scenario. It proposes a holistic approach to measure and assess the waste footprint of an organization's paper based processes.
Posted: September 24, 2008 | Premiered: October 1, 2008


Topics:  Business Process Management | CRM | Customer Data Management | Document Management | ERP | Knowledge Management

WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Data Mining | Data Mining Software | Enterprise

CASE STUDY - In this case study, TietoEnator was seeking to build a digital business operation in which all major products and services are produced, distributed and consumed via data networks. Learn how Telelogic Synergy provided their solution.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Change Management | Customer Data Management | Enterprise | Quality Control | Software | Software Quality Assurance

WHITE PAPER - Organizations need to be intelligent about the risks they take to gain and sustain competitive advantage as well as protect their existing assets. In this paper learn about the two faces of risk "rewarded risk" and "unrewarded risk."
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Business Intelligence | Capital Expenditures | Cost Benefit Analysis | Customer Data Management | Enterprise Resource Management | Financial Services | Risk Management | Security

WHITE PAPER - This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Collaboration | Customer Data Management | POS | Productivity | Sales Force Automation

WEBCAST - The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.
Posted: September 15, 2008 | Premiered: March 15, 2008


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Customer Support Software | ERP | Internet

CASE STUDY - Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.
Posted: September 10, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Satisfaction | ERP | Quality Control

WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: September 1, 2008 | Published: September 1, 2008


Topics:  Competition | CRM | Customer Data Management | Customer Satisfaction | Customer Self-Service | Inventory Management | Outsourcing | Sales | Security | Vendors