SmartBiz IT Research Library

WHITE PAPER - Products are increasingly becoming commodities, and Ceos are recognizing that first-rate service is crucial to enhancing customer satisfaction.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Call Centers | CRM | Customer Loyalty | Customer Service | SLA

WHITE PAPER - This paper explains the challenges marketers face today and how innovative, next generation campaign approaches are beginning to separate the best from the rest.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Customer Loyalty | Databases | Financial Services | Marketing | Productivity

WHITE PAPER - Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Performance Management | Customer Loyalty | Enterprise | ERP | Product Life Cycles | Product Management | Quality Control

ANALYST REPORT - This report represents input from professionals directly involved in the management of their organizations sales forces. Professionals were questioned regarding their sales teams performance across 100+ different metrics. Read now to learn more.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | Consultants | CRM | Customer Loyalty | Knowledge Management | Performance Testing | Sales | Software

WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Brand Loyalty | Budgeting | Contact Centers | Cost Benefit Analysis | Customer Loyalty | IVR | Web Conferencing Services

WHITE PAPER - In this new era of CAN-SPAM legislation, overflowing inboxes and ever-increasing customer expectations, many of the practices that worked for emailers in the past simply won't work anymore. This paper reviews the new rules of email marketing.
Posted: August 8, 2008 | Published: January 1, 2004


Topics:  Branding | Campaign Management | CAN-SPAM Act of 2003 | CRM | Customer Loyalty | Email | Email Marketing | Permission Marketing | Spam

PRESENTATION - This presentation addresses the new challenges marketers face such as Return on Marketing Investment, learning why and where they should invest their marketing dollars and how to achieve better ROI.
Posted: July 24, 2008 | Published: July 24, 2008


Topics:  Collaboration | CRM | Customer Loyalty | Digital Asset Management | Marketing | Publishing

WHITE PAPER - This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance.
Posted: June 25, 2008 | Published: January 1, 2007


Topics:  Application Infrastructure | Customer Loyalty | Data Quality | Quality Control | SOA | Software Quality Assurance | Web Services

WEBCAST - This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.
Posted: June 19, 2008 | Premiered: March 19, 2008


Topics:  Customer Data Management | Customer Loyalty | Customer Service Best Practices | Customer Support Software | User Experience

WHITE PAPER - The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Application Deployment | Business Intelligence | Business Intelligence Software | Customer Loyalty | Data Management | OLAP | Product Management | Reporting Software

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

SOFTWARE LISTING - IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow.
Posted: March 14, 2008 | Published: March 13, 2008


Topics:  Customer Loyalty | Data Management

CASE STUDY - Read this white paper to explore a case study detailing how to increase customer loyalty and drive repeat visits to vendor locations. Explore a database that offers a single customer view, facilitating convenient, relevant offers to consumers.
Posted: March 12, 2008 | Published: March 1, 2008


Topics:  Customer Loyalty | Databases | Financial Services | Financial Services Industry | Marketing

SERVICE LISTING - Akamai provides a complete e-business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.
Posted: March 7, 2008 | Published: March 1, 2008


Topics:  Application Life-Cycle Management | Business Intelligence | Customer Loyalty | e-Business | Travel Industry | User Experience

SOFTWARE DEMO - This is an educational flash demo for customers and prospects on Unified Communications - the benefits of a Cisco solution.
Posted: February 22, 2008 | Published: January 1, 2006


Topics:  CRM | Customer Data Management | Customer Loyalty | Customer Service Best Practices | Unified Communications