SmartBiz IT Research Library

WHITE PAPER - Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
Posted: October 20, 2009 | Published: October 1, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | CRM Software | Customer Profiles | Dashboards | Reporting Software | Sales | Sales Channels | Sales Representatives

WHITE PAPER - This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet.
Posted: October 12, 2009 | Published: December 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Business Performance Management | Business Performance Management Software | Customer Profiles | Oracle (Product)

WHITE PAPER - This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet.
Posted: October 12, 2009 | Published: December 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Business Performance Management | Business Performance Management Software | Customer Profiles | Financial Management | Oracle (Product)

WHITE PAPER - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
Posted: October 2, 2009 | Published: October 2, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Profiles | Customer Satisfaction | Customer Service

WHITE PAPER - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
Posted: September 14, 2009 | Published: June 9, 2009


Topics:  Blogs | CRM | CRM Analytics | Customer Interaction Services | Customer Loyalty | Customer Profiles | Social Computing | Social Networking | Web 2.0

WEBCAST - This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM Software | Customer Data Management | Customer Data Management Software | Customer Profiles | Customer Service | Customer Service Best Practices | Productivity | Sales and Marketing Software

WEBCAST - In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Profiles | Customer Satisfaction | Customer Service | Sales and Marketing Software

WEBCAST - Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Services | CRM Software | Customer Data Management | Customer Data Management Software | Customer Profiles

WHITE PAPER - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
Posted: August 25, 2009 | Published: August 25, 2009


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Profiles | Customer Service | Microsoft Outlook | Wealth Management

WHITE PAPER - Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
Posted: June 10, 2009 | Published: June 10, 2009


Topics:  Business Environment | CRM | Customer Loyalty | Customer Profiles | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Oracle (Product) | Sales

WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.
Posted: May 7, 2009 | Published: December 31, 2008


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | ROI

CASE STUDY - To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.
Posted: May 4, 2009 | Published: May 4, 2009


Topics:  Customer Data Management | Customer Data Management Software | Customer Profiles | Data Auditing | Data Governance | Data Mining

WEBCAST - Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast.
Posted: May 4, 2009 | Premiered: March 17, 2009


Topics:  CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Profiles | Data Collection | Data Governance | Data Management | Data Quality | Knowledge Management | Reporting Software | Research and Development | Research Institutes and Consortia | Surveys