SmartBiz IT Research Library

WHITE PAPER - This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Processes | CRM | Hardware | Inventory Management | IT Managers | SMBs | Software | Software as a Service

WHITE PAPER - This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  CRM | Hardware | Information Management | Internet Access | Software as a Service | TCO

WHITE PAPER - Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | CRM | Hardware | Internet Infrastructure | Operating Systems | Sales Force Automation

WHITE PAPER - This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | CRM | Customer Loyalty | Knowledge Management | Software | VARs

WHITE PAPER - Web collaborative solutions have matured beyond the era of experimentation and are the tool of choice for millions of knowledge workers across the globe to accelerate business processes and improve business decisions.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Processes | Collaboration | CRM | ERP | Portfolio Management (IT Management) | Web Conferencing Services

WHITE PAPER - Lean thinking is now increasingly being applied to all areas within the organization - from sales and marketing to engineering and production through to finance and post sale service.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Business Activity Monitoring | CRM | Distribution Centers | ERP | ERP Software | Manufacturing | Manufacturing Software | Product Life Cycles | Supplier Relationship Management | Supply Chains | Warehouse Management

WHITE PAPER - Clear Spider provides an easy to use Return Merchandise Authorization (RMA) application that eliminates many of the problems involved in managing returns. This paper discusses how customers have benefited from the use of the RMA system.
Posted: September 1, 2008 | Published: August 20, 2008


Topics:  Accounting | Barcodes | CRM | Inventory Management | Inventory Management Software | Reporting Software | Security | Vendors

WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: September 1, 2008 | Published: September 1, 2008


Topics:  Competition | CRM | Customer Data Management | Customer Satisfaction | Customer Self-Service | Inventory Management | Outsourcing | Sales | Security | Vendors

WHITE PAPER - Vendor Managed Inventory (VMI) is a business model that allows supplier/manufacturer organizations to access, control, and replenish inventory for their customers. Clear Spider is the industry leader in VMI technology.
Posted: September 1, 2008 | Published: August 20, 2008


Topics:  Barcodes | Cost Benefit Analysis | CRM | Inventory Management | Outsourcing | Sales | Security | Vendor Selection

WHITE PAPER - The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.
Posted: August 29, 2008 | Published: August 29, 2008


Topics:  Bluetooth | CRM | Data Security | Email | Mobile Device Management | Spreadsheets | TCO

WHITE PAPER - Highly productive companies invest in a wireless strategy that extends productivity to factory and sales floors, conference rooms, lunch areas, remote offices--anywhere the job needs to get done.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  CRM | Productivity | SLA | Training

WEBCAST - Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.
Posted: August 28, 2008 | Premieres: September 10, 2008


Topics:  CRM | ERP

WHITE PAPER - Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities.
Posted: August 21, 2008 | Published: August 15, 2008


Topics:  Client-Server Software | Communications Systems | Compliance Best Practices | CRM | Document Management | Document Management Software | Document Production | Financial Services | Systems Integration

WEBCAST - Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP.
Posted: August 21, 2008 | Premieres: September 10, 2008


Topics:  Application Development | Business Process Management | CRM | CRM Best Practices | CRM Software | Investments | Software Testing | TCO

WHITE PAPER - This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  B2B Integration | CRM | Email | Lead Generation | Marketing Information Systems | Purchase Order Management | ROI | Routing Protocols | Sales | Systems Management | Telephones