SmartBiz IT Research Library

PRODUCT LITERATURE - With Premiere Global Services' Enterprise Document Solutions, key document delivery processes are automated, so your valuable resources can stay focused on your core business.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Business Processes | Collaboration | Customer Satisfaction | Customer Service | Security

WHITE PAPER - VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Service | White Papers

WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | ITIL | Service Level Management | SLA | SLA Management Services

PODCAST - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | IT Service Management | ITIL | Service Level Management | Systems Management

WHITE PAPER - This white paper discusses the challenges of managing seasonal demand in detail and provides solutions to effectively manage expected and unexpected peaks or dips in demand.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Collaboration | Customer Data Management | Customer Service | Inventory Management | Inventory Management Software | Supply Chains

WHITE PAPER - This paper explains how business applications and automation can enable a company to meet customers' expectations of fresh goods with the greatest shelf life possible and provide goods of the highest safety and quality.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Business Intelligence | Customer Service | Manufacturing | Marketing | Supply Chain Automation | Supply Chain Management

CASE STUDY - Elsevier relies on Informatica® Identity Resolution™ to automate the task of searching and matching international addresses in its sales information system to provide this single view of its customers.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Business Intelligence | Customer Service | ERP | Identity Management | Search Engines | Systems Management

PRODUCT LITERATURE - CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Application Performance Management | CRM | Customer Service | IT Managers | Network Management Services | Network Performance | VoIP

WEBCAST - The speakers in this webcast will discuss what's happening in data centers today and Juniper's vision to address data center challenges.
Posted: October 6, 2008 | Premiered: October 3, 2008


Topics:  Customer Data Management | Customer Service | Data Centers | Enterprise Resource Management | Financial Management | ROI

PRODUCT LITERATURE - Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results.
Posted: October 2, 2008 | Published: June 19, 2008


Topics:  Apparel Industry | Customer Service | ERP | Financial Management | Inventory Management | Procurement | Supply Chain Management | Warehouse Management

SOFTWARE DEMO - Savo has been helping companies big and small across all industries to have better conversation between sellers and buyers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Marketing | Sales

WEBCAST - View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Best Practices | Business Intelligence | Campaign Management | CRM | Customer Service | Lead Generation | Productivity | Sales | Sales Representatives

WHITE PAPER - To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Automotive Industry | Customer Service | ERP | Industrial Equipment | Manufacturing Industry | Systems Management

CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Customer Service | Metrics | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | SMBs | Technical Support Staff

CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Contact Center Management | Customer Service | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff