To Get Promoted in Customer Support, Do These Five Things
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
WHITE PAPER -
This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
Posted: August 26, 2008 | Published: August 22, 2008
WHITE PAPER -
APC 's Power and Cooling Resource Center is a fully integrated solution provider for Critical Power and Cooling Services. There are more than 12,000 APC-MGE employees standing by ready to serve you.
Posted: July 30, 2008 | Published: July 1, 2008
PRESS RELEASE -
Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
Posted: July 22, 2008 | Published: July 22, 2008
DATA SHEET -
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: July 11, 2008 | Published: July 1, 2008
WEBCAST -
In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget.
Posted: July 10, 2008 | Premiered: July 16, 2008
WHITE PAPER -
This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
Posted: July 1, 2008 | Published: June 1, 2008
WHITE PAPER -
Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
Posted: July 1, 2008 | Published: July 1, 2008
TRIAL SOFTWARE -
Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
Posted: May 30, 2008 | Published: May 1, 2008
CASE STUDY -
This total cost of ownership (TCO) case study explores how Oracle E-Business Suite On Demand reduces costs, increases flexibility, and primes companies for growth.
Posted: March 18, 2008 | Published: March 18, 2008
WHITE PAPER -
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: March 10, 2008 | Published: March 1, 2008
WHITE PAPER -
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Posted: February 26, 2008 | Published: March 1, 2007
WEBCAST -
Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: February 22, 2008 | Premiered: February 21, 2008
WHITE PAPER -
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: June 15, 2007 | Published: June 1, 2007
SOFTWARE DEMO -
WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.
Posted: October 12, 2006 | Published: October 1, 2006
PRODUCT OVERVIEW - All the features and benefits of ezChat and ezSupport. Advanced report generation capabilities, measure support effectiveness, support rep response time, etc.
Posted: June 17, 2004 | Published: June 1, 2004
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WHITE PAPER -
This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
WEBCAST -
In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget.
TRIAL SOFTWARE -
Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
