SmartBiz IT Research Library

VIRTUAL SEMINAR - In this virtual seminar, Microsoft CEO Steve Ballmer will launch the new Microsoft product line designed for the mid-market. Independent expert Mark Minasi will discuss how to preserve your IT infrastructure in the current economic downturn.
Posted: November 10, 2008 | Published: November 12, 2008


Topics:  Application Deployment | Economic Environment | IT Infrastructure | Server Software | SMBs | Windows | Windows Server Software

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

WHITE PAPER - In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  CRM | Customer Service | Customer Service Best Practices | Economic Environment

WHITE PAPER - When the economy is moving forward, most executives focus on growing sales. But when the economy slows down, that focus shifts. This timely white paper explains 10 Secret Strategies to Recession-Proof Your Business.
Posted: September 10, 2008 | Published: September 10, 2008


Topics:  Business Continuity Planning | Economic Environment | Inventory Management | Procurement | Purchasing Best Practices | ROI | TCO

WEBCAST - Please join Forrester analyst Alex Cullen and Centennial Software as they discuss best practices for managing IT operations in a slow economy.
Posted: May 15, 2008 | Premiered: April 25, 2008


Topics:  Adaptive Enterprise | Budgeting | Cost Benefit Analysis | Data Center Consolidation | Data Centers | Economic Environment | Enterprise Systems | IT Asset Management | IT Best Practices | IT Governance | Portfolio Management (IT Management) | ROI | Strategic Planning