SmartBiz IT Research Library

WHITE PAPER - Download this guide and learn how to deploy clearly written Acceptable Usage Policies (AUPs) for email and web usage, supported by employee training and enforced by proven technology solutions.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Acceptable Use Policies | Email | Productivity | Regulatory Compliance | Training

JOURNAL ARTICLE - Outsourcing an application means your organization relinquishes some control; don't, however, loosen your grip on security.
Posted: September 4, 2008 | Published: May 1, 2008


Topics:  Email | Phishing

WHITE PAPER - The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.
Posted: August 29, 2008 | Published: August 29, 2008


Topics:  Bluetooth | CRM | Data Security | Email | Mobile Device Management | Spreadsheets | TCO

CASE STUDY - To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Self-Service | Customer Service | Email | Software as a Service

PODCAST - This Podcast explains about hosted applications and what are the various advantages of hosted applications to the industry.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Email | Instant Messaging | PBX | Productivity

WEBCAST - Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Email | Instant Messaging | PBX | Productivity

WEBCAST - The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Email | Instant Messaging

WHITE PAPER - Building on the solid foundation of advanced, comprehensive network design, the service provider will mitigate the inherent risks associated with transformation, bring new services to market and enhance customer experience.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Service | Email | IP Networks | MPLS | Personalization | Program Management | WAN

WEBCAST - Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  B2B | B2B Integration | B2B Integration Software | B2B Online Trading | Best Practices | Budgeting | Channel Management | Email | Lead Generation | Market Research | Metrics | Performance Testing | Product Development

WHITE PAPER - This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  B2B Integration | CRM | Email | Lead Generation | Marketing Information Systems | Purchase Order Management | ROI | Routing Protocols | Sales | Systems Management | Telephones

WHITE PAPER - Email Service Providers (ESPs) have improved their transactional email messaging capabilities to allow for more effective personalization, better brand exposure, and performance tracking. This paper explores the best practices for transactional email.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Best Practices | CAN-SPAM Act of 2003 | Content Management | Customer Service | Email | Federal Trade Commission | Instant Messaging | Reporting Software | Security | Testing

WHITE PAPER - This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Application Infrastructure | Email | Infrastructure Management | Legacy Applications Software | Performance Testing | Server Virtualization | Troubleshooting | User Experience | Virtual Machine Monitor | Web Services

WHITE PAPER - This document describes some of the most important issues that organizations need to understand when defining an e-mail archiving policy.
Posted: August 11, 2008 | Published: August 1, 2008


Topics:  Best Practices | Email | Email Archiving | Email Management | Microsoft Exchange | Security

WHITE PAPER - This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
Posted: August 10, 2008 | Published: January 1, 2004


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Email | Marketing

WHITE PAPER - This white paper will introduce you to the strange and sometimes confusing world of white listing. It explains how navigate through the process, imparts advice on how to increase your chances of getting on those coveted lists.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Authentication | Campaign Management Software | Email | Email Security Policies | IP Addresses | ISP | Marketing