SmartBiz IT Research Library

WHITE PAPER - Building a small office network means starting with a foundation of switches and routers. The following guide will help you understand the difference between switches and routers and develop a clear vision for what your network foundation needs.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Home Area Networks | Home Offices | Home Productivity Software | Network Management | Routers | Switches | VoIP

WHITE PAPER - Small business VoIP combines voice and data together on a single, secure network allowing your employees to stay connected with the people and data they need. The following is a guide to why you might want to consider a small business VoIP system.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Home Offices | Mobile Workers | Remote Access Security | Remote Access Software | Remote Office Connectivity | Remote Offices | Remote Users | VoIP

WHITE PAPER - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Call Center Management | Call Center Software | Contact Center Management | Contact Center Workforce Management Software | Contact Management Software | Customer Service | Home Offices | Virtual Offices

WHITE PAPER - The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.
Posted: June 2, 2008 | Published: March 3, 2008


Topics:  Call Center Management | Call Center Software | Contact Center Management | Contact Center Workforce Management Software | Home Offices | Productivity | Workforce Management Software