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IT Management > IT Service Centers > Contact Centers >


IP Contact Centers
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	Roadmap for Implementing a Multi-Site IP Contact Center sponsored by Avaya Inc. WHITE PAPER - Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. Posted: May 20, 2008 \| Published: March 1, 2007 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Customer Satisfaction \| IP Contact Centers \| Network Configuration Management Software \| Network Infrastructure \| Network Security \| Software Implementation

	NuContact Center™2.0: Multi-media. Multi-site. One Network.™ sponsored by Nuasis PRODUCT LITERATURE - The Nuasis™ NuContact Center™ is a next-generation system for intelligently routing customer contacts by phone, e-mail, fax, or the Web. Posted: September 8, 2004 \| Published: September 1, 2004 Topics: Contact Center Software \| Customer Service \| IP Contact Centers

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