SmartBiz IT Research Library

WHITE PAPER - Many IT project management initiatives often miss goals, exceed budgets and fail to deliver benefits. Read this paper to learn how optimizing project management can help organizations transition from managing IT projects to managing business outcomes.
Posted: August 1, 2008 | Published: August 1, 2008


Topics:  Application Life-Cycle Management | Business IT Alignment | Business Process Management | IT Best Practices | Project Management | Project Management Software | Project Portfolio Management | Software Development Life-Cycles | Software Development Methodologies | Software Development Tools

VIDEOCAST - In this webcast John Haggerty discusses the concept of pervasive performance management, gives a lesson on framing issues and, more importantly, shows how technology can solve some pretty thorny business problems.
Posted: July 21, 2008 | Premiered: July 21, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Business Intelligence | ERP | ERP Software | IT Best Practices | IT Service Management

PODCAST - In an accompanying podcast, the Channel Media Group's Stephen J. Bigelow examines the pros and cons of on-site systems management. Find out what the advantages and disadvantages are as you keep an eye on market dynamics and strive to stay competitive.
Posted: June 27, 2008 | Premiered: June 27, 2008


Topics:  CRM | IT Best Practices | Management Service Providers | Outsourcing | Software as a Service | Systems Management | Systems Management Services | VARs

WEBCAST - In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.
Posted: June 27, 2008 | Premiered: June 27, 2008


Topics:  CRM | IT Best Practices | Management Service Providers | Outsourcing | Software as a Service | Systems Management | Systems Management Services | VARs

VIDEOCAST - Discover how to overcome these persistent challenges for greater Java performance and reliability.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Applications Management | Applications Management Software | High Performance Computing | IT Best Practices | Java | Server Appliances | Web Development Tools | Web Server Software

PODCAST - Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  Application Life-Cycle Management | Change Management | Enterprise Systems | IT Best Practices | ITIL

WEBCAST - This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  Business IT Alignment | Business Process Management | Business Structures | IT Best Practices | IT Service Management | ITIL

WEBCAST - Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Business IT Alignment | Business Process Management | Configuration Management | Databases | IT Best Practices | IT Service Management | ITIL | Secure Content Management | Service Level Management

WHITE PAPER - Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution.
Posted: March 24, 2008 | Published: November 1, 2007


Topics:  Best Practices | Business IT Alignment | Business Performance Management | IT Best Practices | Strategic Planning

WHITE PAPER - In this paper, Mainstay Partners analyzes 100 SAP customer case studies and success stories found in the book, "Maximizing Value – 100 Customer Successes" published in 2006. Learn the results of these 'best practice' companies.
Posted: January 22, 2008 | Published: December 1, 2006


Topics:  Budgeting | Business Process Management | Customer Service | IT Best Practices | Product Lifecycles | ROI | SAP (Product) | SME

WHITE PAPER - Backing up mail servers and maintaining data on tape is no longer sufficient in IT. Read this E-guide to learn what role CIOs should play in developing email retention policies and how to ensure compliance and e-discovery requirements are met.
Posted: November 12, 2007 | Published: November 12, 2007


Topics:  Data Collection | EDI | Electronic Discovery | Electronic Discovery Software | Email Archiving | IT Best Practices | Risk Management | Sarbanes-Oxley Compliance

WHITE PAPER - IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Backup Software | Data Migration | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Remote Network Management | VARs

WHITE PAPER - This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

TRIAL SOFTWARE - Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes.
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Application Life-Cycle Management | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs