SmartBiz IT Research Library

WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: May 16, 2008 | Premiered: May 20, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: May 8, 2008 | Premiered: April 28, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Online Bill Paying Services | Telecommunications Industry

WHITE PAPER - Learn best practices, best of breed technologies and concepts to enable an efficient, tactical human resources (HR) function. Morph HR from a support to a strategic advantage.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  eLearning | Enterprise Portals | Globalization | Human Resources Services | Human Resources Software | IT Outsourcing Services | Offshore Outsourcing | Productivity | Strategic Planning | Workforce Planning

WEBCAST - View this Forrester Research Webcast to learn how you can utilize external sourcing alternatives to help improve the overall effectiveness of your human resources (HR) department.
Posted: April 10, 2008 | Premiered: April 1, 2008


Topics:  Cost Benefit Analysis | Human Resources Management | Human Resources Services | IT Outsourcing Services | Offshore Outsourcing | Web Hosting | xSP

WHITE PAPER - Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Applications Management | Banking Industry | Call Center Software | Contact Center Software | Customer Satisfaction | Financial Industry Organizations | Financial Services | IT Outsourcing Services | Offshore Outsourcing | Testing

WHITE PAPER - Learn why ETL development projects place a particular emphasis on quick turnaround, optimal performance and iterative development. Explore how you can execute EPM projects smoothly and with utmost efficiency, coordination and cost effectiveness.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Business Performance Management | Business Performance Management Software | Cost Benefit Analysis | Data Acquisition Hardware | Data Integration | ETL (Software) | IT Outsourcing Services | Offshore Outsourcing | Software Development Tools | Software Testing

JOURNAL ARTICLE - Craig Lee is CIO of Honolulu-based American Savings Bank (ASB), Hawaii's third-largest financial institution with $6.7 billion in assets.
Posted: December 5, 2007 | Published: December 1, 2007


Topics:  Banking Industry | CIOs | IT Outsourcing Services

WHITE PAPER - With more organizations adopting Web 2.0, there is an increasing amount of interest in exploiting this phenomenon. Learn about the changing business needs that result from outsourcing Web 2.0 and how to leverage this as a best practice for collabo...
Posted: October 29, 2007 | Published: October 1, 2007


Topics:  Collaboration | Collaborative Applications Software | IT Outsourcing Services | Outsourcing | Web Applications Software

JOURNAL ARTICLE - Midmarket companies are outsourcing data backup to take advantage of fast and efficient services. Just don't forget to upsize your network in kind.
Posted: August 6, 2007 | Published: August 1, 2007


Topics:  Data Recovery | Disaster Recovery | IT Outsourcing Services | Online Backups | Remote Backups | Software as a Service | Storage Management Services | Storage Service Providers

WHITE PAPER - Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: June 15, 2007 | Published: June 1, 2007


Topics:  Customer Support Software | Desktop Computer Support | IT Outsourcing Services | IT Service Management | Software as a Service | Technical Support Staff

WHITE PAPER - Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: January 29, 2007 | Published: January 1, 2007


Topics:  Application Hosting | Application Infrastructure | Application Performance Management | Application Service Providers | Business Performance Management | Business Service Management | Computer Software Industry | Infrastructure Services | ISVs | IT Outsourcing Services | SMBs | Software as a Service | Software Licensing | Vendor Selection

JOURNAL ARTICLE - Service providers need to catch up with the e-mail archiving needs of their customers.
Posted: October 16, 2006 | Published: October 1, 2006


Topics:  Electronic Discovery | Email Archiving | IT Outsourcing Services | Regulatory Compliance

JOURNAL ARTICLE - Midmarket companies are arriving in ever-greater numbers at that critical build-versus-outsource decision point. There are many paths to take.
Posted: June 2, 2006 | Published: April 1, 2006


Topics:  CIOs | Co-Location Facilities | Data Center Consolidation | Data Centers | Hosting Services | IT Outsourcing Services | Management Service Providers | Outsourcing | SMBs | Vendor Selection

CASE STUDY - The client's decision to choose the project for Infosys to off-shore was to a large extent driven by the problem of team integration, inflexible resourcing (variable workstack) and cost reductions.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

CASE STUDY - Infosys partnered with the client to implement critical design features on the product and for enhancing product robustness while reducing time to market for the new releases and keeping cost of ownership down.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Business Continuation Services | GPRS | IT Outsourcing Services | Offshore Outsourcing | Telecommunications Industry