SmartBiz IT Research Library

PRODUCT LITERATURE - CA Virtualization Management solutions provide integrated end-to-end management, business-driven automation and security. As such, CA facilitates virtualization's promise of cost reduction and efficiency gains through consolidation, standardization and lower energy consumption, which drive better business outcomes.
Posted: November 20, 2009 | Published: November 20, 2009


Topics:  Enterprise Resource Management | IT Management | IT Services | IT Systems | Server Virtualization | Systems Management

WHITE PAPER - Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.
Posted: November 19, 2009 | Published: October 19, 2009


Topics:  Business Intelligence | Business IT Alignment | Business Process Management | Business Systems | Dashboards | IT Management | IT Service Management | IT Services

EGUIDE - Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
Posted: November 13, 2009 | Published: November 13, 2009


Topics:  IT Service Management | IT Services | Network Management | Network Operations Centers | Network Service Providers | Outsourcing | Telecom Provisioning | Telecom Spending | Telecommunications Networks | Telecommunications Services

BROCHURE - This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
Posted: November 12, 2009 | Published: June 25, 2009


Topics:  Business Activity Monitoring | Business Intelligence | Business IT Alignment | Business Management | IT Service Management | IT Services | Performance Testing

WEBCAST - In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
Posted: November 12, 2009 | Premiered: November 5, 2009


Topics:  Business Service Management | Cataloging (Information Management) | Customer Service | IT Infrastructure | IT Service Management | IT Services | Service Level Management | SLA

WEBCAST - Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations.
Posted: November 12, 2009 | Premieres: December 16, 2009


Topics:  Best Practices | Business IT Alignment | Business Management | IT Services | Portfolio Management (IT Management) | Software Development Tools | Strategic Planning

WEBCAST - This webcast will explain how you can gain visibility into the performance and availability of your critical business applications, no matter where they are running. By monitoring all computing resources, you will be able to make better decisions as your enterprise transitions to a combination of internal and external environments.
Posted: November 5, 2009 | Premiered: November 1, 2009


Topics:  Cloud Computing | IT Infrastructure | IT Management | IT Services | Network Management | Network Monitoring | Network Performance | Network Service Providers | Network Traffic Management | Software as a Service

CASE STUDY - Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  IT Service Management | IT Services | Network Management | Network Management Services | Network Managers | Network Monitoring | Service Level Management

WHITE PAPER - IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
Posted: October 30, 2009 | Published: October 30, 2009


Topics:  Business Management | CIOs | IT Departments | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce

WHITE PAPER - Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.
Posted: October 29, 2009 | Published: March 10, 2009


Topics:  Business Consulting Services | Business Intelligence | Consulting Services Industry | ERP | IT Services | SAP (Product) | TCO

WEBCAST - User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
Posted: October 28, 2009 | Premiered: October 28, 2009


Topics:  IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Management | Server Provisioning | Service Level Management | SLA | User Needs Assessments | Virtual Machine

DATA SHEET - Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.
Posted: October 27, 2009 | Published: October 27, 2009


Topics:  Data Center Management | IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Virtualization | SLA

WHITE PAPER - The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.
Posted: October 26, 2009 | Published: February 8, 2008


Topics:  Business Intelligence | Business IT Alignment | Business Processes | IT Services | IT Spending | Operational Metrics (Systems) | SAP (Product) | SMBs

CASE STUDY - Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge.
Posted: October 15, 2009 | Published: May 9, 2008


Topics:  Desktop Applications Management | Desktop Computer Support | IT Management | IT Managers | IT Service Management | IT Services

WHITE PAPER - The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
Posted: October 15, 2009 | Published: March 1, 2009


Topics:  Data Centers | IT Asset Management | IT Best Practices | IT Governance | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce | ITIL