SmartBiz IT Research Library

WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - Read this expert E-Guide- series of in-depth Expert Tips from SearchUnifiedCommunications.com to learn more about planning and building an effective unified communications strategy for your business.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | Instant Messaging | SOA | Unified Messaging

WHITE PAPER - This summary report explores different market trends with commentary from key respondents as well as WebEx's Knight, an industry expert.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Application Programming Interfaces | Business Processes | Collaboration | Instant Messaging | Knowledge Management | Software | Software as a Service

WHITE PAPER - This white paper discusses the important benefits that business IM can provide to any sized organization, the risks that organizations face from unmanaged use of IM.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Best Practices | Instant Messaging | IT Managers | Security | Software as a Service | Supply Chains

WHITE PAPER - This paper explains Ten hidden e-discovery hazards reviewing everything from databases and storage to instant messages and smartphones which can help ward off e-discovery surprises.
Posted: August 27, 2008 | Published: August 27, 2008


Topics:  Databases | Instant Messaging | Metadata | Storage Systems | VoIP

PODCAST - This Podcast explains about hosted applications and what are the various advantages of hosted applications to the industry.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Email | Instant Messaging | PBX | Productivity

WEBCAST - Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Email | Instant Messaging | PBX | Productivity

WEBCAST - The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Email | Instant Messaging

WHITE PAPER - Read this report to learn more about key industry tends for collaboration and social media, the best practices driving this emerging market segment, and how to identify the principle players in this market.
Posted: August 20, 2008 | Published: August 15, 2008


Topics:  Business Intelligence | Collaboration | Enterprise | Instant Messaging | Manufacturing | Social Networking | Web Conferencing Services

WHITE PAPER - Email Service Providers (ESPs) have improved their transactional email messaging capabilities to allow for more effective personalization, better brand exposure, and performance tracking. This paper explores the best practices for transactional email.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Best Practices | CAN-SPAM Act of 2003 | Content Management | Customer Service | Email | Federal Trade Commission | Instant Messaging | Reporting Software | Security | Testing

WHITE PAPER - Improper data collection can jeopardize the admissibility or reliability of data and can result in substantial costs and potential sanctions. After reading this whitepaper you will fully understand the proper data collection process.
Posted: August 6, 2008 | Published: August 1, 2008


Topics:  Data Collection | Digital Asset Management | Electronic Discovery | Instant Messaging | Legal Compliance Software | Messaging Security | Messaging Software

WHITE PAPER - Increased virtualization is driving the need for organizations to invest in tools to enable distributed workers to effectively communicate and collaborate. Unified Communications can increase revenue and employee productivity while reducing costs.
Posted: July 31, 2008 | Published: July 1, 2008


Topics:  Communications Networks | Customer Service | Instant Messaging | Mobile Workers | SOA | Videoconferencing Services | Web Conferences | Web Services | Wireless Systems

WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: July 15, 2008 | Published: June 1, 2008


Topics:  Collaboration | CRM | Domino | Enterprise | Instant Messaging | Inventory Management | IP Telephony | Marketing | Microsoft Exchange | Unified Messaging Systems

WHITE PAPER - Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Collaboration | Instant Messaging | Mobile Device Management | Mobile IP | Mobile Workers | Telephony Systems | Unified Messaging | Virtual Offices | WAN | Wireless Networks

BOOK - The creation of an effective litigation hold process and procedures provides the foundation for a prepared approach to e-discovery and litigation readiness.
Posted: June 9, 2008 | Published: June 7, 2008


Topics:  Backups | Electronic Discovery | Email | Instant Messaging | Risk Management