SmartBiz IT Research Library

WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Brand Loyalty | Budgeting | Contact Centers | Cost Benefit Analysis | Customer Loyalty | IVR | Web Conferencing Services

WHITE PAPER - ROI is gaining momentum as many sponsors are finding hard to justify SOA initiatives without ROI and ROI often comes as a bottleneck or a barricade in justifying SOA initiative.
Posted: June 27, 2008 | Published: January 1, 2007


Topics:  Business Process Management | Customer Service | IVR | ROI | SOA

WHITE PAPER - This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: June 3, 2008 | Published: April 1, 2008


Topics:  Contact Center Management | Contact Center Software | Contact Centers | Customer Satisfaction | Customer Service Best Practices | IVR | ROI | Voice Recognition | VoiceXML | VoIP

CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: May 19, 2008 | Published: May 1, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Workforce Management Software | Contact Management | CTI (Computer Telephony Integration) | Data Services | GPRS | Human Resource Systems | Interactive Voice Response | IVR | ROI | Workforce Management Software

PRODUCT OVERVIEW - IVR-Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service.
Posted: May 19, 2004 | Published: May 19, 2004


Topics:  Call Center Software | IVR

BROCHURE - VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged.
Posted: May 18, 2004 | Published: May 1, 2004


Topics:  CTI (Computer Telephony Integration) | IVR | Self-Service Applications Software | Software Development Tools | Text-to-Speech Software | Voice Recognition Software | VoiceXML

DATA SHEET - NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services.
Posted: May 18, 2004 | Published: May 18, 2004


Topics:  CTI (Computer Telephony Integration) | IVR | Self-Service Applications Software | Software Development Tools | Text-to-Speech Software | Voice Recognition Software | VoiceXML

DATA SHEET - NeXusPoint™ Technical Specifications include: Advanced Call Control, recognition from recordings, saved utterances, outbound calling, advanced audio playback, external eventing interface, and more.
Posted: May 18, 2004 | Published: May 18, 2004


Topics:  CTI (Computer Telephony Integration) | IVR | Software Development Tools | Text-to-Speech Software | Voice Recognition Software | VoiceXML

DATA SHEET - GenieBuilder™ provides a full set of tools to help developers quickly build consistent, high quality speech applications as well as a robust framework to create, deploy, and manage the full lifecycle of large multi-application speech projects.
Posted: May 18, 2004 | Published: May 18, 2004


Topics:  Application Deployment | GUI | IVR | Software Development Tools | VoiceXML

DATA SHEET - GenieFactory™ from VoiceGenie provides organizations with an easy-to-use and economical way to develop, deploy and manage sophisticated speech applications.
Posted: May 18, 2004 | Published: May 18, 2004


Topics:  Application Deployment | Integrated Development Environments | IVR | VoiceXML

PRODUCT OVERVIEW - IVR-Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service.
Posted: March 30, 2004 | Published: January 1, 2004


Topics:  IVR