SmartBiz IT Research Library

PODCAST - This podcast details a strategy to optimize your virtualized infrastructure performance. Get answers on how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
Posted: November 3, 2009 | Premiered: November 3, 2009


Topics:  Applications Management Services | IT Infrastructure | Metrics | ROI | Systems Management | VMware

ANALYST REPORT - Leaders of business intelligence and performance management (BIPM) initiatives often have a charter that spans the enterprise. Success requires these pervasive initiatives to use enterprise information management. Read this Gartner paper on how to link the two initiatives for a greater chance of project success.
Posted: September 9, 2009 | Published: September 9, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business Performance Management | Business Performance Management Software | Business Processes | Enterprise | Information Management | Metrics | Project Management | Reporting Software

WHITE PAPER - The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
Posted: August 18, 2009 | Published: April 1, 2008


Topics:  CIOs | CRM | Knowledge Management | Metrics | Productivity | Sales | Sales Force Automation | Sales Representatives

WHITE PAPER - Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.
Posted: August 10, 2009 | Published: May 1, 2009


Topics:  Budgeting | Business Intelligence | Business Process Modeling | Metrics | Project Management | Work Breakdown Structure

WEBCAST - This BMC webcast will present a methodology for identifying the metrics that have the most impact on critical business applications and for creating exception events to notify of critical application problems.
Posted: April 24, 2009 | Premiered: April 23, 2009


Topics:  Application Monitoring | Applications Management | Business Metrics | IT Best Practices | Mainframe Operating Systems | Metrics | Query Tools | Reporting Software

WHITE PAPER - CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches.
Posted: February 4, 2009 | Published: February 4, 2009


Topics:  Best Practices | Configuration Management | Java | Metrics | Quality Control | Testing

WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Posted: January 26, 2009 | Published: January 26, 2009


Topics:  Best Practices | Call Center Management | Call Center Services | Call Centers | Customer Service | Metrics

CASE STUDY - Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations.
Posted: January 14, 2009 | Published: January 14, 2009


Topics:  Data Governance | Data Profiling | Data Quality | Financial Reporting | Financial Services | Financial Services Industry | Metrics | Reporting Software | Sarbanes-Oxley Compliance

WEBCAST - This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Dashboards | IT Service Management | ITIL | Metrics | Productivity | Systems Management

WEBCAST - In this webcast your will learn how to Populate a Data Quality Scorecard with Relevant Metrics.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Balanced Scorecards | Business Process Management | Data Governance | Data Quality | Data Replication | Metrics