SmartBiz IT Research Library

VIDEO - Join Robin Johnson, Dell's Chief Information Officer, as he explains the most efficient way to run an IT enterprise. You'll learn how a basic management philosophy and a belief in industry standard technology can lead to great success.
Posted: October 21, 2009 | Premiered: October 21, 2009


Topics:  Data Center Consolidation | Desktop Management | Enterprise Resource Management | Enterprise Systems | IT Spending | Order Management Systems | Server Consolidation | Server Virtualization

WHITE PAPER - This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  Automated Meter Reading Services | Customer Retention | Customer Satisfaction | Order Management Systems | Sales | Sales Force Automation | Sales Order Management | Sales Orders | SAP (Product)

WHITE PAPER - With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
Posted: October 1, 2009 | Published: October 1, 2009


Topics:  Customer Data Integration | Customer Data Management | IT Best Practices | IT Management | Order Management Systems | Systems Management | Systems Testing | Testing

WHITE PAPER - This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.
Posted: August 10, 2009 | Published: January 5, 2009


Topics:  Asset Management (Finance) | Business IT Alignment | Financial Management | Financial Reporting | Financial Services Industry | Order Management Systems | Portfolio Management (Finance) | Workflow Software

WHITE PAPER - In today's wholesale distribution business climate, order management is crucial to corporate success. Read how the right software support can introduce superior end-to-end order management performance into your organization to make the critical difference.
Posted: August 7, 2009 | Published: August 7, 2009


Topics:  Business Intelligence | CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices | Distribution | Order Management Systems | Sales Order Management | SAP (Product)

WHITE PAPER - As global competition intensifies and customer-centric business strategies evolve, high-tech companies must rethink their channel strategy and how they want to engage with partners to successfully market, sell, and provide service to end customers.
Posted: August 7, 2009 | Published: August 7, 2009


Topics:  Business Management | Business Performance Management | Business Processes | Channel Management | Compliance Best Practices | Order Management Systems | Partnerships | SAP (Product) | Supply Chain Collaboration | Supply Chain Management

CASE STUDY - Read this case study to learn how Sea Star Line worked with Esker Professional Services to help implement Esker DeliveryWare as their solution and the benefits that resulted from Sea Stars decision to use Esker DeliveryWare, which includes better visibility, productivity, and time and cost savings.
Posted: July 13, 2009 | Published: July 13, 2009


Topics:  Business Performance Management | Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Document Management | Enterprise Content Management | Enterprise Resource Management | ERP | Order Management Systems | ROI | SAP (Product)

WEBCAST - Watch this webcast to learn a variety of methods Esker can help your company with to cut the use of paper in your company today. Not only will you be helping the environment but you will also experience many benefits including better visibility, accessibility and productivity.
Posted: July 13, 2009 | Premiered: July 13, 2009


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Document Management | Enterprise Content Management Software | Enterprise Resource Management | ERP | ERP Software | Order Management Systems | SAP (Product)

CASE STUDY - Read this case study to learn how PharmaCorr turned to Esker DeliveryWare to transition to a less paper-centric process and read all the benefits PharmaCorr reaped from implementing Esker DeliveryWare, including better accessibility, visibility, lower costs and higher ROI.
Posted: July 13, 2009 | Published: July 13, 2009


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Document Management | Enterprise Content Management | Enterprise Resource Management | ERP | ERP Software | Order Management Systems | ROI | SAP (Product)

WHITE PAPER - This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
Posted: July 10, 2009 | Published: July 10, 2009


Topics:  Business Performance Management | CRM | CRM Services | Customer Data Management | Customer Service | ERP | Order Management Systems | Productivity | SAP (Product)

ANALYST REPORT - Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today.
Posted: July 10, 2009 | Published: July 10, 2009


Topics:  Business Process Automation | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Document Management | Enterprise Content Management | Order Management Systems | SAP (Product)

CASE STUDY - In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare.
Posted: July 10, 2009 | Published: July 10, 2009


Topics:  Business Process Management | CRM | CRM Software | Document Management | Enterprise Content Management | Order Management Systems | ROI | SAP (Product)

CASE STUDY - This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare.
Posted: July 10, 2009 | Published: July 10, 2009


Topics:  Business Process Management | CRM | Customer Service | Document Management | Enterprise Content Management | ERP | Order Management Systems | SAP (Product)