SmartBiz IT Research Library

WEBCAST - This webcast discusses the key metrics that your company can use to help ensure that you accomplished your lean goal.
Posted: September 4, 2008 | Premiered: September 4, 2008


Topics:  Metrics | Quality Control | Retail Trade Industry | Training

WHITE PAPER - Most entrepreneurial or start-up manufacturers seek to grow within their means, avoiding the temptation of leveraging venture funding at the risk of losing control of their business.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Accounting | Business Metrics | Customer Service | Inventory Management | Quality Control | Six Sigma

WHITE PAPER - Global Asset Sustainability (GAS), a new breakthrough approach that incorporates energy consumption into an asset management practice, provides the required visibility and control, and answers to eliminate this waste.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Asset Management (Finance) | Best Practices | Department of Energy | Enterprise Asset Management Software | Quality Control

WHITE PAPER - This white paper examines the issues surrounding supply chain compliance and offers solutions that can help to reduce the deduction burden.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Balanced Scorecards | Compliance (Finance) | Quality Control | SLA | Supply Chain Management

WHITE PAPER - Often ERP implementations fail to recognize the need for enterprise level governance until post-implementation issues have highlighted the gap between IT oriented governance and the governance needed for ERP. Read this Gartner report to learn more.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Data Governance | Distribution Centers | ERP | ERP Software | Manufacturing Software | Quality Control | Security | Supply Chains | Testing | Training | Warehouse Management

WEBCAST - With BlackBerry wireless technology and the development of ATSG's wireless workflow applications, we have simplified collecting and managing information to save you money.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Quality Control | Wireless Services

WHITE PAPER - The pressures of a truly global economy cause today's business to increasingly rely on their ability to produce software as a key competitive advantage. This whitepaper is a "playbook" of ideas about implementing Scrum within an enterprise.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CIOs | Collaboration | Collaborative Applications Software | Quality Control | Software Development Life-Cycles | Software Development Methodologies | Software Development Tools | Software Project Management | Software Quality Assurance

WHITE PAPER - Successful quality and compliance is a continuous improvement process that demands a closed-loop control structure. Oversight Systems provides results and a leveraged environment for improving quality in financial operations.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  Consultants | ERP | Financial Reporting | Internal Controls | Quality Control | ROI | Sarbanes-Oxley Act of 2002 | Sarbanes-Oxley Compliance

SOFTWARE LISTING - zTestArchitect enables your organization to align software development and testing groups, unite test designers, testers and automation engineers, and integrate your onshore and offshore testing teams as a complete automation framework.
Posted: August 4, 2008 | Published: August 1, 2008


Topics:  Functional Testing | Quality Control | Remote Offices | Reporting Software | Software Development Life-Cycles | Software Quality Assurance | Software Testing | Spreadsheets

SERVICE LISTING - LogiGear offers comprehensive onshore and offshore outsource software testing services uniquely designed to meet your needs, LogiGear is a leader in global software testing and advanced test automation solutions.
Posted: August 4, 2008 | Published: August 1, 2008


Topics:  Black Box Testing | Globalization | Load Testing | Offshore Outsourcing | Performance Testing | Quality Control | Software | Software Development Life-Cycles | Software Quality Assurance | Staffing

WHITE PAPER - This paper traces the evolution of software testing through its first two phases, discussing its shortcomings. It then presents Software Testing 3.0, and discuses how software testing is at a point where it can exceed management expectations.
Posted: August 4, 2008 | Published: January 1, 2008


Topics:  Cost Benefit Analysis | Quality Control | Security | Software Configuration Management | Software Development Life-Cycles | Software Infrastructure | Software Quality Assurance | Staffing | Testing

WHITE PAPER - This white paper presents an overview of an innovative approach to integrating global resourcing and the latest test automation tools. It also explores the software development and testing process, global resourcing and the automation of software testing.
Posted: August 4, 2008 | Published: January 1, 2006


Topics:  Cost Benefit Analysis | Outsourcing | Quality Control | Risk Assessment | Software Configuration Management | Software Development Life-Cycles | Testing | Training

CASE STUDY - In this case study learn how FiberTower Corporation used Tableau's "visual analysis" to find and implement an application that simplified the analysis of optimal capital investments.
Posted: July 30, 2008 | Published: January 1, 2007


Topics:  Financial Applications Software | Mobile CRM | Network Management | Quality Control | Scalability Testing | Telecommunications Services | Telecommunications Systems | Wireless Networks

DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Call Center Management | Call Center Software | Customer Interaction Services | Customer Service | Customer Service Best Practices | Quality Control

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP