SmartBiz IT Research Library

WEBCAST - This webcast discusses the key metrics that your company can use to help ensure that you accomplished your lean goal.
Posted: September 4, 2008 | Premiered: September 4, 2008


Topics:  Metrics | Quality Control | Retail Trade Industry | Training

WHITE PAPER - This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
Posted: August 8, 2008 | Published: January 1, 2007


Topics:  CRM | Customer Service | Email Marketing | Messaging Software | Online Shopping | Outsourcing | Personalization | Retail Trade Industry | Sales | Shopping Cart Software

WHITE PAPER - This paper discusses profiles a tool that enables the convergence of various systems across the supply chain and provides a simplistic but holistic view that will empower the Store Managers in proactive decision making.
Posted: June 27, 2008 | Published: June 26, 2008


Topics:  Customer Service | Retail Trade Industry | Supply Chain Integration | Supply Chain Management

SOFTWARE LISTING - AMTdirect enables effective management of all your location data and allows your organization to better manage its stores in ways not available until now.
Posted: June 19, 2008 | Published: June 1, 2008


Topics:  Accounting | Asset Management Services | Contract Management | Document Management | Real Estate Industry | Retail Trade Industry | Standards

WHITE PAPER - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: May 14, 2008 | Published: September 1, 2007


Topics:  Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Service Best Practices | Data Centers | Demographic Profiles | Food and Beverage Industry | Retail Channels | Retail Trade Industry | Supply Chains

WHITE PAPER - The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.
Posted: March 24, 2008 | Published: August 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | CRM Analytics | Customer Data Management | Customer Satisfaction | Product Management | Retail Trade Industry | Sales | SAP (Product)

WHITE PAPER - Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands.
Posted: March 24, 2008 | Published: August 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | CRM Analytics | Customer Data Management | Customer Satisfaction | Market Research | Product Management | Retail Trade Industry | Sales

WHITE PAPER - Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behavior.
Posted: March 24, 2008 | Published: May 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | CRM Analytics | Customer Data Management | Product Management | Retail Trade Industry | Sales

CASE STUDY - Unique business models require a flexible business management solution. Explore how one company gained real-time order processing, a customized commissions system and were able to re-allocate resources.
Posted: March 19, 2008 | Published: December 1, 2005


Topics:  Business Process Management Software | CRM Software | Customer Relationship Management | ERP Software | Financial Management | Human Resource Management | Order Management Systems | Project Management | Real Time Enterprise | Retail Trade Industry | Software Implementation | Supply Chain Software | TCO

JOURNAL ARTICLE - Customer confidence is at risk when a data breach occurs.
Posted: July 3, 2007 | Published: July 1, 2007


Topics:  Brand Loyalty | Data Security | Identity Theft | Phishing | Public Relations | Retail Trade Industry | Risk Assessment

JOURNAL ARTICLE - When the CIO at the Forzani Group left, the CEO decided to try the job on for size.
Posted: May 2, 2007 | Published: May 1, 2007


Topics:  Business IT Alignment | CEOs | CIOs | Retail Trade Industry | Succession Planning

JOURNAL ARTICLE - The outdoor apparel and equipment outfitter moves IBM Tivoli Storage Manager from its mainframe to Linux servers, and adds SATA disk to its backup environment.
Posted: April 12, 2007 | Published: April 1, 2007


Topics:  Backup Software | Data Recovery | Mainframe Server Hardware | Retail Trade Industry | RTO | Serial ATA | Virtual Tape Libraries

WHITE PAPER - Misconceptions about RFID, one of the fastest growing technologies in businesses today, can discourage organizations from taking advantage of it. Read this white paper to find out the truth behind RFID and how to benefit.
Posted: March 9, 2007 | Published: January 1, 2006


Topics:  Consumer Packaged Goods Industry | Data Synchronization | Electronic Product Codes | Inventory Management | Order Management Systems | Regulatory Compliance | Retail Trade Industry | RFID | Supply Chain Integration | Supply Chain Management

JOURNAL ARTICLE - At online grocer FreshDirect LLC, technology doesn't support the business strategy; it is the business strategy.
Posted: February 11, 2007 | Published: February 1, 2007


Topics:  ERP | Food and Beverage Industry | Inventory Management | Retail Trade Industry | Strategic Planning

JOURNAL ARTICLE - Roger Nebel has seen plenty of payment card industry security violations in his day, but one retail client's transgressions were the worst.
Posted: December 6, 2006 | Published: December 1, 2006


Topics:  Compliance Audits | Compliance Best Practices | Credit Cards | Data Encryption | Payment Card Industry | Payment Card Industry Data Security Standard | Payment Card Industry Data Security Standard Compliance | Retail Trade Industry